Information Technology Support Specialist

1 month ago

Woodbridge ON, Canada DM Lyons Consulting Full time

IT Support Specialist

Salary 60-70K

Position Overview:

Our client is seeking an experienced and knowledgeable IT Technician to join their team. The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network operations, and implementing IT solutions. The IT Technician will play a crucial role in maintaining the organization's (and their client’s) IT environment, ensuring its stability, security, and efficiency.

Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network-related issues.
  • Install, configure, and maintain servers, workstations, and network devices.
  • Manage and monitor network operations, including performance, security, and availability.
  • Implement and maintain backup and disaster recovery solutions.
  • Perform regular system updates, patches, and upgrades to ensure security and performance.
  • Manage user accounts, permissions, and access controls.
  • Evaluate and recommend IT solutions and technologies to meet business needs.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Document IT procedures, configurations, and troubleshooting steps.
  • Train and mentor junior IT staff members.
  • Stay current with industry trends, best practices, and emerging technologies.
  • Participate in IT projects and initiatives as assigned.

Requirements:

  • Degree or Diploma in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience as an IT Technician, with at least 3-5 years in IT or network administration.
  • Strong technical skills in networking, systems administration, and IT infrastructure.
  • Proficiency in Windows operating systems. Proficiency in Mac is good to have.
  • Experience with virtualization technologies (e.g., VMware, Hyper-V).
  • Experience with setting up Windows server 2019 or latest, IIS, and ADA policies
  • Experience with Microsoft 365 environment, Sharepoint, Entra ID, Intune, Azure AD, Group Policy
  • Solid understanding of TCP/IP networking, DNS, DHCP, and VPN.
  • Experience in VLAN and Firewall deployments.
  • Knowledge of cybersecurity best practices and tools.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Valid Driver’s Licence and access to a reliable vehicle.

Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Systems Engineer) are a plus.

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