Beauty Program Manager/spa Trainer

2 weeks ago


Toronto, Canada Hotel X Toronto Full time

**Job Summary**

As a Spa Trainer you are responsible for make sure that its staff is adequately trained and has perfect working knowledge of all Guerlain Treatments and Guerlain Products. The Spa Trainer must be trained and be able to offer the technical skills required and assessed by GUERLAIN.Guerlain. The Spa Trainer is in charge of the treatment protocols execution by the therapists, programs development, quality control and staff technical improvements and will work closely with the Spa Director to establish and maintain staff relations and training and to ensure that the highest standards are adhered to.

**Role and Responsibilities**
- Perform treatments to visit from press and/or media.
- Organizing and conducting Training programs for each individual in order to develop their skills at the highest levels of the industry and on the specific Guerlain Treatment Methods.
- Evaluating the technical skills and organising and conducting Training program for new comers as well as freelancers.
- Contributing to develop with GUERLAINGuerlain the protocols specific to the market and adapting all new Guerlain protocols to the local constraints.
- Being the contact of Guerlain International Aesthetic department in France. She would be the recipient of all training materials and be the Guerlain Training correspondent.
- Insuring whole year long technical quality controls of the Spa staff.
- Being part of the year end evaluation process and bonuses attribution on the technical part of each of the Spa Beauticians and therapists.
- Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and time tables
- Interact with guests in order to obtain feedback about the products and services offered by the hotel
- Monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.
- Implement at all times the Guerlain Treatments and standards and processes contained in the Operational Guidelines and will ensure that all Spa Beauticians and therapists strictly comply with said standards and processes.
- Ensure all associates are adequately trained and has perfect working knowledge of all Guerlain Treatments and Guerlain Products.

**Qualifications and Education Requirements**

Minimum of 3 years in spa operations with at least 2 years of training experience in a Hotel or related industry. Spa experience within a luxury hotel environment is a plus. A working knowledge of ESPA treatments and procedures is a plus. Pre-opening experience is an asset.



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