Graduate Success and Student Engagement Liaison

4 months ago

Toronto, Canada University of Toronto Full time

**Date Posted**:09/18/2024
**Req ID**:39758
**Faculty/Division**: Ontario Institute for Studies in Education
**Department**: Dept of Leadership, Higher & Adult Educ.
**Campus**: St. George (Downtown Toronto)

**Description**:
**About us**:
OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research. As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.
OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy. A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim.

The Department of Leadership, Higher and Adult Education (LHAE) at the Ontario Institute for Studies in Education is a dynamic and inclusive learning community comprised of scholars focused on educational leadership and administration, policy and change, social justice and community engagement.

LHAE offers three graduate programs that consider education across the lifespan: Adult Education and Community Development, Educational Leadership and Policy, and Higher Education. These programs are enriched by our internationally-recognized faculty and the diversity of our students.

**Your opportunity**:
Reporting to the Manager, Departmental AcademicOperations & Administrative Services and taking functional guidance from the Academic Programs Coordinator, the Graduate Success & Student Engagement Liaison is responsible for supporting LHAE graduate students throughout their programs of study towards completion. The incumbent will both respond to a range of student inquiries and proactively lead workshops and advising sessions aimed at supporting student success. A member of the Graduate Liaison Office, the incumbent will collaborate with staff and faculty in the planning, organization, and delivery of a range of services and programmatic initiatives that enhance the student experience, increase retention, and promote timely graduation.

**Your responsibilities will include**:

- Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
- Providing detailed information on program and/or course eligibility requirements, procedures, policiesand deadlines
- Tracking and monitoring student course enrollments
- Developing learning outcomes for workshops and/or services
- Determining logístical details and activities for events and/or programming
- Drafting written materials for presentations
- Keeping well-informed on policies, rules, regulations and guidelines
- Updating and maintaining records

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three (3) years of recent and related experience providing student services support in a post-secondary environment.
- Experience working directly with students to provide program and student services information, including registration, course enrollment, degree requirements, and final exams.
- Experience advising faculty on appropriate graduate academic guidelines and procedures, and maintaining workflows.
- Experience developing and delivering student presentations, and preparing content for websites and student-facing materials.
- Sound knowledge of University of Toronto, School of Graduate Studies, and OISE guidelines and procedures.
- Experience conducting data analysis, compiling data, and preparing reports.
- Intermediate skills in ROSI, ROSI Express, Quercus, OISE CP or similar student systems to enter data, retrieve information, and generate reports.
- Advanced skills in Office 365 suite (Word, Excel, PowerPoint, Outlook, OneDrive) and SharePoint.
- A strong customer service orientation, and effective interpersonal skills to deal with students, staff and faculty with professionalism and tact.
- Awareness and sensitivity to diversity issues.
- Demonstrated ability to handle conflicting priorities and deadlines, and successfully meet deadlines with competing priorities and interruptions.
- Ability to take initiative and work proactively, with demonstrated experience recommending process and workflow improvements.

**To be successful in this role you will be**:

- Communicator
- Multi-tasker
- Organized
- Problem solver
- Resourceful
- Team player

**Closing Date**:09/29/2024,11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Continuing
**Schedule**:
**Job Category**: Student Services

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