Supervisor Water Billing

2 months ago

Thunder Bay, Canada City of Thunder Bay Full time

:
The
**City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

Watch this video to learn more about our City at:
**Job Description**:
**The Corporation of the City of Thunder Bay**

**has a rewarding opportunity for a**

**Supervisor, Water Billing & Collection**

Thunder Bay is the largest community on Lake Superior. With a census metropolitan area population of 123,258 _(Census 2021),_ it is the most populous municipality in Northwestern Ontario. Deeply rooted with European and Indigenous cultures, Thunder Bay is the sixth most culturally diverse community of its size in North America. The Community values a high quality of life and promotes a clean, green, beautiful and healthy community that provides economic opportunity, respects diversity and provides affordable and safe neighborhoods that are accessible to all.

If you truly enjoy the advantages of work life balance that a smaller city provides in a large organizational setting, then come join us.

Always striving to live up to its motto, Superior by Nature, the Corporation of the City of Thunder Bay (City) currently seeks a...

**Supervisor, Water Billing & Collection**

**The Opportunity**

The Supervisor, Water Billing & Collection is responsible for the co-ordination of the water meter reading, billing and collection functions and financial reporting responsibilities of the Revenue Division. Some of the other responsibilities include:
**Key responsibilities**:

- Participates with the Section Manager in planning and implementing short
- and long-range goals and objectives and ensuring quality service.
- Establishes priorities, forecasts future needs and anticipates problems for water meter reading, billing and collection programs.
- Develops, implements and monitors policies and procedures for the water meter reading, billing and collection programs consistent with legislative requirements and corporate objectives.
- Monitors effectiveness of water billing and collection procedures.
- Liaises with City departments, general public and outside agencies.
- Performs general accounting functions relating to the Section.
- Ensures excellent customer service is provided to customers at all times.
- Provides information, prepares reports and handles non-routine billing and collection matters and customer complaints.
- Assists with budget preparation and control.

This position requires:

- Degree in business or public administration, commerce or a related discipline; and
- Professional accounting designation; and
- Previous supervisory experience, preferably in a unionized environment.
- Thorough knowledge of regulations/legislation and processes related to water meter reading, billing and collection functions.
- Ability to communicate effectively and concisely, both orally and in writing.
- Ability to establish and maintain effective working relationships with private and public officials, direct reports, co-workers and the general public.
- Strong leadership skills together with the ability to coordinate cross functional teams.
- Ability to improve Sectional effectiveness and efficiency.
- Basic skill level in word processing software and an intermediate skill level in spreadsheet software.
- Competency within the meaning of the _Occupational Health and Safety Act._
- Experience with billing software.
- Experience working in a municipal sector and/or union environment.
- Knowledge and use of SAP software.

For a full detailed job description click here

**Why Work for the City of Thunder Bay (CTB)?**

If you work as a Supervisor, Water Billing & Collection, you work for the municipality of the City of Thunder Bay.

When you work for the City of Thunder Bay, you are part of our team, and here you can:

- Experience your importance,
- Unleash your potential,
- Know your work matters,
- Embrace diversity,
- Make a difference,
- Join a dedicated team, and
- Build community.

**Great Tangible Benefits**

As a Supervisor, Water Billing & Collection with the City you will be entitled to the following amazing benefits:

- work life balance (normal hours from Mondays
- Fridays)
- matching pension plan
- paid vacation and holidays
- health benefits coverage - 100% employer paid health, vision, & dental benefits
- life insurance & accidental death & dismemberment insurance (1.5 times your annual salary)
- employee family assista

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