Customer Service Manager

6 months ago

North York, Canada United Trimen LTD Full time

United Trimen

Our employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail. Our culture is built on a set of Cornerstone values we believe make us unique:

- Our customers come first. We’re driven to exceed their expectations by listening, leading, solving problems, and delivering what we promise.
- We encourage productivity and efficiency, and there are rewards for jobs well done. Sometimes it’s a financial incentive, other times an award, always a genuine thank-you.
- The best relationships are founded on honesty, trust, and respect. We say what we will do, and then we do it.
- Personal and professional growth depends on teamwork. By sharing knowledge, skills, ideas, and effort, we benefit our customers, ourselves, and our communities.
- Strong relationships break down barriers and promote innovation and cooperation. By working as an open-minded, responsive team, we achieve excellence.
- Our future depends on the success of each employee. In an atmosphere of dignity and diversity, our appreciation for each other’s talents and contributions keeps us at our best.
- We play fair, but never lose sight of the goal to win. With that in mind, we execute our plans and strategies with focus, commitment, and passion.

We offer our employees very competitive benefits:

- Profit Sharing
- Healthcare Benefits
- Matching Retirement Contribution
- Overtime Compensation Over 40 hours
- Training & Development and Growth Opportunities

We have a wide variety of opportunities to establish yourself in the food industry including sales, sales support, customer service, marketing, administration, finance, operations, technology and inventory management. Come join our team and build your career with us

**_ What We Offer_**_:_**
- Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
- FULL flex benefits program
- Company matching RRSP
- Family culture
- Advancement opportunities
- Profit Sharing

**_ Position Summary:_**

Leads and facilitates the daily operations and administrative functions of United Trimen Customer Service team. Recommends operational/process improvements.

**_ Location: _**North York, ON

**_ Essential Functions:_**
- Communicate with team members in order to plan and prioritize all customer service targets and strategies.
- Participate in the implementation of approved policies and procedures. Continuously review and make recommendations to improve policies/processes and maintain as required. Monitor work activities to ensure compliance with established procedures.
- Facilitates departmental meetings and scheduling for the team.
- Support the Customer Service Supervisors and their team in problem solving duties with other departments and functions to better service customers.
- Participate in projects, identify and review resource needs with management.
- Designs, implements and monitors new and existing system processes to improve the effectiveness of United Trimen’s service to the Customer Service team.
- Provide monthly reporting on departmental Key Performance Indicators for benchmarking
- May require performing duties of those supervised when needed
- Performs other duties as assigned.

**_ Knowledge / Skills / Abilities:_**
- Ability to successfully communicate with divisional departments throughout United Trimen's footprint
- Resource allocation & coordination of people
- Excellent written, verbal, organizational and communication skills
- Execute efficiently, prioritize and ability to multitask
- Intuitive and applicable understanding of the financial, profit, external environment to enable good and timely business decisions
- _

We thank all applicants for their interest, however only those selected for the next stage will be contacted. United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. United Trimen is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, ge

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