Guest Services Manager

2 weeks ago


Grand Bend, Canada Oakwood Inn & Golf Club (Grand Bend) Inc. Full time

The Guest Service Manager is responsible for the handling of all the administrative and operational duties of the Guest Service Department.

**Duties and Responsibilities**
- Responsible for overseeing the training all new Guest Service Agents and Shift Leaders in their position requirements
- Responsible for establishing standards and procedures for the work of the staff of the Guest Service Department
- Responsible for the hiring, scheduling, disciplining and terminating of personnel
- Required to attend all management meetings scheduled
- Responsible for maintaining on a regular basis payroll requirements and schedules
- Knowledgeable of the types of rooms available as well as their location, layout, rates and benefits of al package plans
- Responsible for overseeing of processing of cancellations and modifications
- Registers guests and assigns guests to rooms while accommodating special requests whenever possible
- Assists in pre registration and blocking of rooms for reservations
- Possess thorough understanding and adheres to proper credit, and cash handling policies and procedures
- Encouraged to use suggestive selling techniques to sell rooms and to promote other services of the hotel
- Co-ordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check outs, early check-ins, special requests and part-day rooms
- Knowledgeable of the use of front office equipment
- Responsible for posting all charges to guest, and master and accounts
- Required to be aware of all daily activities and meetings taking place in the hotel by reading and initialing log book and reading Banquet Event Orders for each day
- Responsible for completing guest check in and check out procedures and settling guest accounts
- Must promote goodwill by being courteous, friendly and helpful to guest, managers and fellow employees
- Promote and maintain a safe and healthy work environment by adhering to the legislation set out by Occupational Health and Safety, including
- Performing workplace inspections, employee safety observations
- Conducting information sessions, incident investigations, employee training
- Assist with other related duties, as required

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Experience**:

- hotel management: 1 year (preferred)

Work Location: One location

Application deadline: 2023-02-10
Expected start date: 2023-02-13


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