IT Support Analyst/technician

2 weeks ago

Surrey, Canada Absolute Results Productions Ltd Full time

WE NEED

Absolute Results is looking for an IT Support Analyst to join its growing team based in our global headquarters in Surrey, BC. You’ll provide a high standard of technical user support to our employees and partners, globally.

We are looking for a highly motivated and driven individual who loves to help and support others. They should have a proven track record in end user support, asset management, and performing PC maintenance, upgrades, and configurations.

This position is ideal for someone who is looking to develop their technology career and gain experience across many different systems, while working hard to support our user base and improve our processes and policies.

You have a strong willingness to take on responsibilities and challenges. You lead by example, love rolling your shirt sleeves up, digging into the details and are careful, detailed and thorough in completing work tasks. You keep a keen eye on what’s coming next and are always keeping your skills razor sharp to lead by example. You’re a positive and enthusiastic personality, always up-beat and patient as you work closely with those around you.

YOU LOVE
- Troubleshooting hardware and software issues effectively, to complete resolution
- Performing user administration duties such as onboarding and offboarding employees
- Taking ownership of systems such as the company asset management policies and processes
- Creating & updating documentation for new and existing processes
- Regular progress reporting to management for ongoing tasks, projects and support status

**YOU HAVE**
- Two to five years of hands-on experience working in an end-user desktop support role or technical operations environment required
- The ability to lift, install, configure technology such PCs, Monitors, Servers onsite
- Hands-on experience with Google Suite/Workspace, Google Voice and/or other VOIP solutions
- Ability to proficiently support a mixture of Mac, PC & Chromebook users
- Experience with mobile device management and Apple DEP and management/provisioning of mobile devices
- Managed/Utilized IT asset tracking systems and are comfortable with asset inventory processes
- Experience of managing backups and cloud storage
- Understanding of on-premise infrastructure, and ability to troubleshoot network issues
- Experience with cloud migration projects (Nice to have)
- Experience configuring switches & building servers in a virtual environment (Nice to have)
- Experience with hardware refresh programs (Nice to have)
- The ability to speak English and French (Nice to have)

YOU ARE ALSO
- you have an open mind and love both learning and teaching others
- curious and entrepreneurial
- very comfortable giving and receiving feedback
- results-oriented and process-driven, with high expectations of yourself and others
- an excellent communicator
- capable of making informed critical decisions—you’re not afraid to make a tough call
- comfortable giving opinions—you ask questions and are willing to suggest a better solution
- incredibly organized and capable of prioritizing conflicting demands and tasks
- self-motivated with a great attitude
- friendly—you love people and working on a team
- willing to take risks for the good of the product and company
- excited about delivering product(s) that solve real problems and seeing them used by real people

ABOUT ABSOLUTE RESULTS

Absolute Results is Canada’s largest automotive sales training & marketing company and growing larger every day We’re passionate about the auto industry

We’re a team of whip smart marketers, developers, designers and thinkers based in Surrey, BC—and we’re growing fast. We’re open, entrepreneurial and incredibly collaborative. Hard work is part of our culture, but so is flexibility. We get to enjoy the pace and energy of a startup, but have the backing of a well-established company—it’s a rare combination. We don’t do bureaucracy—it keeps things from moving quickly and there’s a lot we want to do. You’ll flourish here if you’re a self-starter and quick learner who doesn’t require much hand holding but asks a ton of questions. We’re young and enterprising, so there is plenty of opportunity to grow and make your mark on this company.

Some of the other perks? Plenty of opportunities to learn and advance, comprehensive benefits and some great opportunities to give back through our foundation.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Surrey, BC V3Z 3X1: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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