Service Manager
2 months ago
**Superior Forklift** is a growing material handling equipment dealership operating in Canada. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Superior Forklift has achieved continued success year over year.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
Superior is now an integral entity within the Venturis group of companies, an extensive and integrated network of businesses, including over 60+ branches and 1400+ employees.
**The Opportunity**
Superior Forklift is looking for a **Service Manager **to join our team in **Regina, Saskatchewan**. As the Service Manager you will be responsible for the overall management and performance of the Service department. This includes overseeing Service Technicians and working closely with Service Dispatchers, ensuring smooth operation of the Service team.
**Essential Duties & Responsibilities**
As the Service Manager your key responsibilities will include:
- Manage the performance and development of the Service department staff; this includes driving accountability of the team members, staffing the department appropriately, and facilitating proper training
- Partner with the Human Resources department on labour related and sensitive personnel issues
- Develop and conduct “Spot Checks” as it relates to safety, process, and quality control
- Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
- In a fiscally responsible manner, proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs, and maintenance
- Explore new ways to be profitable and to provide new services to our customers
- Work in partnership with Internal Business Units to develop and grow key customer accounts, while generating new business and revenue streams
- Actively addresses customer service issues and/or customer disputes
- Manage Key Performance Indicators that relate to the Service department
- Strategically analyze the financial statements, utilizing them as a tool to drive the profitability of the department
- Advocate and drive compliance on all corporate safety initiatives, policies, and programs
**Required Skills & Qualifications**
- Post-secondary education in Sales, Business, Management or a related discipline is preferred
- Mechanical knowledge of heavy machinery or material handling equipment would be a strong asset
- Proven leadership ability and prior management experience; minimum five years of experience in a supervisory role is required
- Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook)
- Superior organizational skills and planning skills
- Strong interpersonal skills with a proven ability to communicate with individuals at all levels of the organization
- Adept at multitasking and managing conflicting priorities
- Confident self-starter and team player
**Benefits & Perks**
Superior Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
- Company paid medical health care plan for you and your dependents
- Extended health plan - 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Ongoing professional development opportunities
- Company Vehicle
The base pay range for this role is: $102,000 to $154,000 per year, depending on experience.
This is an **onsite** role based in Regina, Saskatchewan.
Superior Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
SuperiorForklift
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