Plumbing Service Manager

2 months ago

Sherwood Park, Canada WAYSIDE MECHANICAL LTD. Full time

**About us**

At Wayside Mechanical Ltd., we are a leading provider of home construction and renovation services. With a strong reputation for quality workmanship and exceptional as a Service Manager, you will have the opportunity to contribute to our mission of creating beautiful, functional, and safe homes for our valued customers.

The Plumbing Service Manager is responsible for providing overall support and guidance to Plumbing technicians, to meet service demands and customers’ expectations. This role is accountable for delivering the day-to-day results of the service department while maintaining a satisfied and professional team of service technicians and maintaining strong relationships with clients and suppliers.
- **This position is an office role with travel to job sites as needed. May require occasional evening or weekend work to resolve any urgent matters. **_

**Operations Coordination & Quality Control**
- Schedule and assign plumbing service jobs to technicians based on skills, availability, and job urgency.
- Oversee the quality of work performed by the plumbing team to ensure it meets industry standards and customer expectations.
- Evaluate current processes, identify areas for improvement, and determine potential solutions.
- Monitor work orders and ensure that jobs are completed on time, within budget, and to a high standard of quality.
- Ensure that all tools, equipment, and materials are available for technicians to perform their duties efficiently.

**Team Management**
- Supervise, mentor, and lead a team of plumbing technicians and apprentices to ensure timely completion of service requests.
- Conduct performance reviews, provide coaching, and address any performance issues.
- Recruit, train, and develop new technicians to meet the company’s growing demands.

**Inventory & Equipment Management**
- Liaise with General Manager and suppliers to replenish inventory as needed; manage stock levels of plumbing materials and supplies to ensure timely availability for jobs.

**Problem-Solving & Technical Support**
- Provide technical support and guidance to technicians in the field to resolve complex plumbing issues.
- Identify and resolve issues that arise during projects, such as scheduling conflicts or inventory shortages.
- Implement effective solutions and prioritize tasks.
- Ensure projects stay on track and within budget.
- Step in to assist with emergency situations or major plumbing jobs when needed.

**Customer Service & Satisfaction**
- Address and resolve customer complaints and concerns regarding plumbing services.
- Provide exceptional customer service by ensuring technicians are professional and courteous on every job.
- Maintain and improve customer satisfaction through effective communication, problem-solving, and follow-up.
- Provide guidance and troubleshooting assistance to clients.

**Warranty Management**
- Oversee the process of receiving, reviewing, and approving warranty claims
- Ensure all warranty claims comply with warranty terms and conditions
- Coordinate with customers, service technicians, and suppliers to verify the legitimacy of warranty claims.
- Work closely with suppliers and technicians to facilitate repairs or adjustments under warranty.
- Collaborate with General Manager and technicians to continuously improve service quality and reduce warranty claims.

**Compliance & Safety**
- Ensure that all plumbing work complies with regulations and safety standards.
- Monitor and enforce safety protocols for all technicians to reduce workplace injuries and maintain a safe work environment.
- Stay updated on industry standards, safety regulations, and plumbing codes to ensure compliance.

**Financial & Performance Tracking**
- Strong business acumen with the ability to manage budgets and drive profitability.
- Monitor and manage the budget for the service department, including labor costs, tools, and materials.
- Optimize job performance and profitability by tracking key performance indicators (KPIs) such as job completion times, customer satisfaction, and revenue per job.
- Maintain accurate records for project documentation, compliance and billing purposes.
- Provide regular reports to senior management on technician performance, job profitability, and overall department success.

**Qualifications**
- Proven experience as a Service Manager in the plumbing industry; comprehension in mechanical and plumbing specification with at least 3-5 years in a supervisory or management role.
- Strong knowledge of plumbing industry, customer service, and warranty management.
- Familiarity with plumbing products, installation processes, and technical troubleshooting.
- Excellent leadership, communication, and organizational skills.
- Ability to manage multiple tasks and make decisions under pressure.
- Proficient in scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
- Valid driver’s license with a clean driving record.
- Customer-focused mindset with s

  • Journeyman/woman Service/installation Plumber

    6 months ago

    Sherwood Park, Canada Bigfoot Plumbing & Heating Full time

    **Journeyman Service Plumber** Bigfoot Plumbing and Heating is a rapidly growing company based in Sherwood Park. We are looking for a team member who is loyal, ambitious, possesses a strong work ethic, excellent communication and time management skills, the desire to provide excellent customer service and who takes pride in their work. - Exceptional...

  • Service Manager

    2 months ago

    Sherwood Park, Canada WAYSIDE MECHANICAL LTD. Full time

    **About us** At Wayside Mechanical Ltd., we are a leading provider of home construction and renovation services. With a strong reputation for quality workmanship and exceptional as a Service Manager, you will have the opportunity to contribute to our mission of creating beautiful, functional, and safe homes for our valued customers. The Service Manager is...

  • Experienced Plumbers with Quality Workmanship

    7 months ago

    Sherwood Park, Canada Edge Plumbing and Gasfitting Ltd. Full time

    **About us** Edge Plumbing and Gasfitting Ltd. is a small business in Sherwood Park, AB. We are professional, agile, challenging, and our goal is to Enjoy Life!. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - Relaxed atmosphere - Flexible working hours - Relaxed atmosphere - Safe work environment - Growth...

  • Customer Service Representative

    3 months ago

    Sherwood Park, Canada EMCO Corporation Full time

    **Company Description** With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation,...

  • Plumber and Gasfitter

    6 months ago

    Sherwood Park, Canada WAYSIDE MECHANICAL LTD. Full time

    Are you an experienced and skilled Residential Journeyman Plumber/Gasfitter looking for an exciting opportunity to showcase your talents? Look no further! We are currently seeking a highly competent and motivated individual to join our team as a Residential Plumber/Gasfitter. **This position offers a chance to work on plumbing finals, hot water...

  • Plumber and Gasfitter

    6 months ago

    Sherwood Park, Canada WAYSIDE MECHANICAL LTD. Full time

    Are you an experienced and skilled Residential Journeyman Plumber/Gasfitter looking for an exciting opportunity to showcase your talents? Look no further! We are currently seeking a highly competent and motivated individual to join our team as a Residential Plumber/Gasfitter. This position offers a chance to work in a dynamic environment and make a...

  • Apprentice & Journeyman Plumber/gasfitter

    6 months ago

    Sherwood Park, Canada WAYSIDE MECHANICAL LTD. Full time

    **CALLING ALL PLUMBERS!!!! Are you looking to do plumbing finals, hot water tank/tankless installs and possibly Hydronic Heating/Boiler installs? Look no further!** Are you an experienced and skilled Residential Journeyman Plumber/Gasfitter looking for an exciting opportunity to showcase your talents? Look no further! We are currently seeking a highly...

  • Scheduling Coordinator

    3 months ago

    Sherwood Park, Canada JDK Heating and Cooling LTD Full time

    JDK Heating, Cooling and Plumbing is a fast growing business in need of a Scheduling Coordinator for our Plumbing and Heating Department. **Job Duties**: - Work with employees feedback to adjust their schedules as necessary - Create files and workorders using Google Calendar, Drive and Word - Maintain the Schedule and forecast workload for 1-4 weeks - Work...

  • Community and Social Services Worker

    6 months ago

    Sherwood Park, Canada Winder Inclusive Communities Service Full time

    Work Term: Temporary - Work Language: English - Hours: 35 to 40 hours per week - Education: No degree, certificate or diploma - Experience: Experience an asset **Work site environment**: - Education or training - Personal and social adjustment and health (substance abuse, gambling, behaviour disorders) - Socio-economic needs or conditions (housing,...

  • Facility Maintenance Operator Iii

    6 months ago

    Sherwood Park, Canada Strathcona County Full time

    Do you enjoy taking charge of operations? Are you good with mechanical or electrical equipment? Are you committed to safety? You might be ready for a career as a Facility Maintenance Operator III! As the Facility Maintenance Operator III, you will play a vital role in facility management by bringing a technical expertise to the day-to-day operation and...

  • Handyman

    7 months ago

    Sherwood Park, Canada Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park Full time

    Four Points by Sheraton & TownePlace Suites by Marriott Sherwood Park is looking for a reliable Maintenance Person to join our team. We have a small crew of hardworking individuals and are looking for someone that is reliable, responsible, and willing to take on a variety of responsibilities. **Responsibilities** **Provide general maintenance and repairs to...

  • Facility Maintenance Operator Ii

    6 months ago

    Sherwood Park, Canada Strathcona County Full time

    This position provides routine facility maintenance tasks and tenant services for a variety of Municipal facilities for Strathcona County including Community Halls, Senior Center’s, County Hall, the Community Centre, Emergency Services, RCMP, and Recreation Facilities. **Responsibilities**: - Ensure the safe and correct operation of facility building...

  • Service Manager

    3 months ago

    Sherwood Park, Canada AutoCanada Inc. Full time

    **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** an experienced **Automotive Service Manager** to work at **Sherwood Park** Volkswagen!** This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve, and building a...

  • Maintenance Operator

    7 months ago

    Sherwood Park, Canada Heartland Housing Foundation Full time

    Operating 11 facilities including seniors’ lodges, apartment buildings, and an affordable family housing complex, Heartland Housing Foundation is known as a strong, collaborative organization and a leader in the social fabric of the region. At Heartland Housing Foundation we are committed to our culture of service and excellence as we continue to serve the...

  • Maintenance Supervisor

    6 months ago

    Sherwood Park, Canada DAYS INN & SUITES SHERWOOD PARK Full time

    **Maintenance Manager** Days Inn & Suites - Sherwood Park, located at 201 Palisades Way in Sherwood Park, requires a full-time Maintenance Manager for our 115-room hotel. Reporting directly to the General Manager, the Maintenance Manager would join our hotel team dedicated to providing superior service to our guests. **Skills** Excellent communication...

  • Sales Associate

    7 months ago

    Greenfield Park, Canada The Home Depot Canada Full time

    **FULL TIME POSITION- 40 HOURS /WEEK** **MONDAY TO FRIDAY 7-16H DURING WEEK DAY** **ONE WEEK-END EVERY 2 WEEKS** **HOURLY RATE STARTING AT 18$** **Job Overview**: Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates work in cooperation with their supervisors and...

  • Manager, Client Services

    3 months ago

    Sherwood Park, Canada Pulse Veterinary Specialists & Emergency Full time

    **Position Title**:Manager of Client Services** **Reports to**:Hospital Director** **Department**:Client Services** **Status: Full-time, Permanent** **Position Summary** The co-managers of Client Services will report to and support the Hospital Director in leading the Client Services team to deliver exceptional patient and client care to ensure all feel...

  • Manager Procurement Services

    6 months ago

    Sherwood Park, Canada Strathcona County Full time

    This position is responsible for the entire management of the Procurement Services Branch a functional team within the overall supply chain management. This Branch is integrated within the Financial and Strategic Services and reports to the Director Financial and Strategic Services. The Manager, Procurement Services facilitates and coordinates the...

  • Manager of Legal Services

    7 months ago

    Sherwood Park, Canada Strathcona County Full time

    We are seeking a dynamic and experienced individual to fill the role of Manager of Legal Services. In this position, you will lead our legal team, providing strategic direction, guidance, and support while also serving as a senior legal advisor to the organization. This role offers a unique opportunity to combine managerial responsibilities with hands-on...

  • Logistics Services Manager

    6 months ago

    Sherwood Park, Canada Tenaris Full time

    At **Tenaris**, you will join a global network of professionals working together toward a common goal: shape the future of **energy** through advanced **tubular products and services**. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, **Tenaris **is the place for...