Field Service Representative
3 weeks ago
We are currently looking for a **Service Technician /** **Field Service Representative** to join our growing team.
This individual will be responsible for providing after-sale technical support for Jastram products and systems. The ideal applicant for this role is an individual who is passionate about solving problems, as well as has exceptional interpersonal and communication skills. This position requires travel 50 percent of the time, mostly domestic, so individuals must be eligible and willing to travel on short-notice.
**RESPONSIBILITIES**:
- Develop and maintain strong working knowledge of Jastram products and systems
- Meet the needs of customers and agents with respect to service issues
- Work with other parts and service staff to ensure the quality of customer service
- Initiate and fulfill sales orders to provide parts and / or service to satisfy customers’ needs
- Process sales transactions and coordinate related expediting
- Provide technical support to sales team
- Contribute feedback / input into Engineering and Quality Control regarding warranty and performance issues for Jastram product improvements and enhancements
- Develop customer documentation related to field service
- Perform commissioning and service duties
- Provide support for in-house commissioning and service training to customers
- Follow through on in-house equipment rebuild and repair work
- Other duties that may be required
**REQUIRED QUALIFICATIONS**:
- Completion of recognized electromechanical training required
- Practical mechanical / electrical work experience an asset
- Marine industry experience, such as shipbuilding and/or ship repair, an asset
- Excellent English verbal and written communication skills; French an asse
- Valid passport and willing to travel domestically and internationally on short notice
- Comfortable dealing with front-line technical customers
- Able to effectively and efficiently use Microsoft Office Suite, as well as Adobe
- Electrical data processing and CRM software experience or willing to learn
**DESIRED QUALIFICATION**
- Detail-oriented team player who can work independently to deliver results and met timelines
- Positive attitude, enabling you to multi-task, thrive in a fast paced environment
- Enthusiasm to continuously build upon your technical capabilities
- Desires to take on additional responsibilities, new challenges and meet the customer’s needs
- Ability to build and maintain a strong knowledge of products, customer needs, and services
We thank all applicants for applying. However, we are only able to accept individuals that are legally entitled to work in Canada.
Pay: $60,000.00-$85,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
- On call
- Weekends as needed
**Experience**:
- service technician/field service representative: 5 years (required)
Work Location: In person
Expected start date: 2024-05-06
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