Returns Coordinator

4 weeks ago

North York, Canada Pantos Logistics Canada Inc. Full time

**Company Summary**

Pantos Logistics Canada Inc. (FNS Inc.) provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express.

**Job Summary**

The Returns Coordinator reports to the Manager and plays a key role in managing the day-to-day operational requirements for the business. Returns Coordinators manage the transportation arrangements for RMA requests sent by customers.

**Responsibilities**:

- Arrange transportation for Customer returns based on guidelines set by Transportation Manager
- Verify that all requests have a valid RMA. Advise customer to notify LG if information is missing invalid
- Consolidate returns by geographical region and carrier to minimize transportation cost
- Provide RMA information to carriers prior to pick up from shipper
- Schedule delivery of returns to LG warehouse
- Reverse logistics operations for good set returns
- First point of contact for return shipments
- Provide carriers with BOL and RMA to return freight or ship to as is dealers
- Maintain spreadsheet with RMAs issued and investigate RMAs older than 30 days to ensure it is closed in a timely manner
- Provide administrative support in completing all tasks assigned in a timely manner
- Communicate and if necessary escalate any carrier issues to Manager
- Additional tasks may be assigned if required.

**Requirements**:

- 1-3 years’ experience in a customer service environment
- Strong computer skills, specifically Microsoft Excel
- Experience in a 3rd party logistics environment preferred
- Excellent interpersonal skills.
- Must be a resourceful self-starter.
- Team player skills with demonstrated abilities to interact well with all levels of associates.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Works well under pressure.

**Submission Procedures**
- Should you be interested, conveniently submit both a) Resume and b) Cover letter via Indeed; please submit both documents. Fluency in both English & Korean is an asset.
- Interview arrangements will be conducted on a first come-first serve basis; we are looking to hire with the view of filling this position ASAP.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

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