Customer Service Representative

6 months ago

St Catharines, Canada Anytime Fitness - St. Catharines Full time

**Staffed Hours**:Need hours:
**Monday to Friday**

11:00am to 8:00pm

**Saturday**

10:00am to 2:00pm

Position: Part Time/Full-Time

**Looking for someone who is enrolled in the Kinesiology or sports management program at the local universities. Personal training certification is a plus.**

**Share our passion. Help fuel our amazing growth**

**h2i (hired 2 inspire)**:
A perfect applicant will be available for flexible hours, be a team leader, have a passion for health and fitness, and most importantly, be a great representative of our brand To be considered for this position, you must be a high-energy self-starter, have an extroverted personality, be a good motivator/coach, and enjoy sales, marketing, and building great culture in the club.
- **Important**:_ If you are uncomfortable doing sales or calling complete strangers on the phone and asking them to stop in to see our club, this is not the position or industry for you.

**Requirements**:
**Day-to-Day Responsibilities**:

- Sales (via Telephone, online, in-person, & in public).
- Market all Anytime Fitness promotions and products.
- Welcome members as they enter the club.
- Give tours of the facility to new members.
- Answer phone calls in a professional manner.
- Maintain daily cleanliness of the club.

**Qualifications**:

- A minimum of 1 year sales experience. (required)
- A minimum of 1 year customer service experience. (required)
- Experience with computers, spreadsheets and social media platforms. (required)
- Excellent communication skills.
- A self-starter that can work independently and with others.
- Punctual.
- **Membership Sales —**_

We use a proven system that helps our guests overcome their own roadblocks to starting a fitness program. When used correctly, this system doesn't feel like sales at all. Remember, you are hired to inspire.
- **Club Promotional Marketing —**_

We love the creative "guerilla" type marketing We do use traditional marketing strategies (television, radio, newspaper, direct mail, etc.), but we really prefer the creative stuff. A good understanding of how to use social media is a plus.
- **Community Involvement —**_

We love being a part of the local community—even if it means working on a Saturday. There are countless opportunities to get outside the club and promote our business. We actively participate in the local Chamber of Commerce and community-sponsored events.
- **Networking / Employee Wellness —**_

We work with a network of local and national employers and insurance companies that try to encourage their employees to lead healthier lifestyles. Making contacts is the first step—then we try to find a solution that helps everyone.
- **Team Building —**_

Leading a team and driving results through motivation and fun is a key component to ensure success in the position. Your core team consists of personal trainers, group trainers, and part time staff.
- **Member Experience —**_

The most important aspect of all Does your club rock? Do your members love you? Do they like the environment you create inside the club? Are they inspired to share their experience with friends, family, and coworkers? We pride ourselves on providing top-notch customer service and aim to make each member's and guest's experience exceptional Do you have this effect on people?

Must be at least 18 years old with a valid driver's license to apply.

**Job Type**: Part-time

COVID-19 considerations:
You must be able to wear a mask while giving tours and interacting with members/customers and follow other COVID requirements.

**Job Type**: Part-time

Pay: From $16.55 per hour

**Benefits**:

- On-site gym
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

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