Specialist, Service Delivery
6 months ago
Work location:
CDS 137 Northfield Dr
City:
Waterloo
What you will do:
What you will do:
The Service Delivery Specialist has a focus on delivering internal and external projects with a focus on customer deployment projects. The service delivery team functions include solution validation, delivery strategies, configurations, implementation, data feed integrations, reporting, provide internal and external training, delivery support etc. for deployment projects. In addition, the service delivery team will be required to complete deployment documentation and be extensively involved in partner enablement with regards to deployment and possible support related abilities.
In this role, there will be a requirement to work closely with many other departments starting at the opportunity right through to hand off of deployments to Customer Success. Being able to work collaboratively with other departments will be key to building out the framework of a successful deployment and ultimately a clean hand off when complete.
This is a hybrid position. Office location is 137 Northfield Drive West, Waterloo.
Key Responsibilities:
Deployment Support
- Support of our partners to ensure a successful deployment.
- Prepare documentation to aid in the deployment of each project
Solution validation and delivery framework definition
- Work with Solutions and Accounts to ensure accuracy and effectiveness of the proposed solution.
- Build out a delivery strategy and help define a project scope of work to ensure a successful deployment of the proposed solution.
System setup and integration
- Ensure the proper setup of all required devices and software for the deployment phase of each project.
- Includes building of API and scripting to automate delivery processes.
Day 2 hand off to Customer Success
- Validate each deployment to ensure there are no deployment deficiencies before hand off to Day 2 Customer Success.
- Arm Customer Success with all the required documentation and possibly training that would be required for them to understand the deployment project’s technical implementation.
Partner Enablement
- Prepare and deliver supporting documentation as well as training to ensure our partners are ready to execute on their deliverables to deploy and support the proposed solutions.
- Partners would be Business partners (i.e. Field Service Partners), internal partners (i.e. Customer Success) and Client partners.
Education & Certification
- Bachelor’s degree in Business, Technology or Marketing
Experience
- 2+ years of experience of client or technician support (audio/video preferred)
- Experience in deployment and integration of multi device solutions
Knowledge, Skills and Abilities
- Have an understanding or background in one of the following disciplines: Network Design, Data design, Implementation/Execution, Customer Success, Automation.
- Comfortable working in a fast pace, diverse, environment where change is the only constant.
- Adaptable and flexible to new technologies.
- With networking, screen and media player device support and configuration.
Inclusion & Diversity
Accessibility
.
-
Delivery Driver
6 months ago
Kitchener-Waterloo, Canada Petersons delivery service Full timePeterson's is hiring delivery drivers in the KW region to deliver for local pharmacies. Pay is $5/del and will be between the hours of apx 12:00 pm to 7:00 pm. Must have own transportation and use of gas and insurance. Pay is bi-weekly with an E-transfer, this is not a cash job you will get a T4S at the end of the year. **Delivery experience is a must!...
-
Delivery Driver
6 months ago
Kitchener-Waterloo, Canada Petersons delivery service Full timePeterson's is hiring delivery drivers for the city of Kitchener/ Waterloo to deliver for local pharmacies. Pay is $5.00 /del and will be between the hours of apx 12:00 pm to 7:00 pm. Must have own transportation and use of gas and insurance. Pay is bi-weekly with an E-transfer, this is not a cash job you will get a T4S at the end of the year. **Delivery...
-
Regional Delivery Specialist
2 months ago
Waterloo, Ontario, Canada beBee Professionals Full time $45,000 - $65,000beBee Professionals in Waterloo is seeking a skilled Regional Delivery Specialist to transport goods efficiently and safely across regional routes. Key responsibilities include ensuring timely deliveries, maintaining vehicle condition, and adhering to all traffic regulations.Key Responsibilities:Operate a truck to transport goods to and from specified...
-
Services Support Specialist
6 months ago
Waterloo, Canada University of Waterloo Full timeOverview: **Term: 2 years** The Services Support Specialist reports to the Services Manager and supports the overall success of all student-run services. The role provides direct supervision of 4-6 student-run services as assigned by the Services Manager. These services are used and accessed by thousands of undergraduate students each term. The Specialist...
-
Delivery Driver
6 months ago
Waterloo, Canada Westmount Place Pharmasave Full timeDelivery driver for prescriptions needed for pharmacy. Company car and store cell phone provided for deliveries. Must be able to handle pressure/stress as we deliver anywhere from 30-60 prescriptions per day Looking to hire 2 drivers to alternate delivery days **or** 1 driver to work full time Job will also require delivering/installing hospital beds when...
-
Delivery Driver
6 months ago
Waterloo, Canada Westmount Place Pharmasave Full timeDelivery driver for prescriptions needed for pharmacy. Company car and store cell phone provided for deliveries. Looking to hire 2 drivers to alternate delivery days and work together to deliver hospital beds Must be great in customer service as we strive for the best customer experience Delivery start time - 10am **Job Types**: Part-time, Permanent Pay:...
-
Delivery Driver
2 months ago
Waterloo, Canada Reserved Cannabis Full time**MUST HAVE A VALID CANNSELL IN ORDER TO BE CONSIDERED FOR THIS POSITION** **Job Overview** **Duties** - Safely operate delivery vehicles while adhering to all traffic laws and regulations. - Load and unload goods from the vehicle, ensuring proper handling to prevent damage. - Plan delivery routes effectively to maximize efficiency and minimize delays. -...
-
Delivery Driver
1 month ago
Waterloo, Canada Reserved Cannabis Full time**MUST HAVE A VALID CANNSELL AND ALREADY AN UBER EATS DRIVER OR WILLING TO SIGN UP IN ORDER TO BE CONSIDERED FOR THIS POSITION** **Job Overview** **Duties** - Safely operate delivery vehicles while adhering to all traffic laws and regulations. - Load and unload goods from the vehicle, ensuring proper handling to prevent damage. - Plan delivery routes...
-
Delivery Driver
6 months ago
Waterloo, Canada Meetz' Small Engines Full time**About us** Over the past 25 years, Meetz’ Small Engines has become the number one shop for the sales and service of small engine equipment in the Waterloo Region. We proudly serve Kitchener-Waterloo and their surrounding area. Our work environment includes: - Casual work attire - Relaxed atmosphere - Flexible working hours **Responsibilities**: -...
-
Project Manager
6 months ago
Waterloo, Canada Open Text Corporation Full time**Project Manager (Service Delivery/ Onboarding)**: - Req id: 40377- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly...
-
Project Manager
6 months ago
Waterloo, Canada Open Text Corporation Full time**Project Manager (Service Delivery/ Onboarding)**: - Req id: 39399- Waterloo, ON, CA Mississauga, ON, CA Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner...
-
Delivery Driver
6 months ago
Waterloo, Canada Riverside Millwork Group Full timeOverview: **Duties**: - Safely and efficiently deliver products to customers or businesses - Load and unload cargo following specific handling procedures - Verify the contents of inventory loads against shipping papers - Maintain delivery records and obtain necessary signatures - Follow traffic laws and maintain a clean driving record - Communicate with...
-
Delivery Driver
6 months ago
Waterloo, Canada O’Dell HVAC Group Full timeO’Dell HVAC Group is a well-established heating, ventilating, and air conditioning (HVAC) equipment representative that works across Ontario with engineers, building owners, mechanical and sheet metal contractors in both commercial and industrial settings. **_ Core Focus, Vision & Culture:_** At O’Dell HVAC Group our purpose and passion is to build...
-
Co-op Service Specialist
3 weeks ago
Waterloo, Canada University of Waterloo Full timeOverview: **Term: 1 year** The Co-op Service Specialist is an advocate for the University of Waterloo’s Co-operative and Experiential Education programs. The Specialist supports students, employers, and alumni through our core employment process and coaches them on co-op policies, interview procedures, and WaterlooWorks, our job administration system, in...
-
Co-op Service Specialist
6 months ago
Waterloo, Canada University of Waterloo Full timeOverview: **Term: 2 years** The Co-op Service Specialist is an advocate for the University of Waterloo’s Co-operative and Experiential Education programs. The Specialist supports students, employers, and alumni through our core employment process and coaches them on co-op policies, interview procedures, and WaterlooWorks, our job administration system, in...
-
Customer Success Manager
6 months ago
Waterloo, Canada opentext Full time**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Customer Service Specialist
6 months ago
Waterloo, Canada Magnussen Home Furnishings Ltd. Full timeMagnussen Home Furnishings Ltd., a recognized global leader in the home furnishings industry, is presently seeking an individual to join our Customer Service team. Established in 1931, Magnussen Home designs, imports, and distributes occasional tables, bedroom, dining, upholstery, and home office systems across all style categories for retailers around the...
-
HR Support Specialist
3 weeks ago
Waterloo, Ontario, Canada ALS Full timeJob OverviewWe are seeking a highly skilled HR Support Specialist to join our team at ALS, a global leader in scientific testing. This role will provide primary support to employees and managers across all areas of Human Resources, ensuring the delivery of exceptional HR services and driving business success.
-
Restaurant Delivery Driver
6 months ago
Waterloo, Canada Chef on Call Full timeChef On Call is a late-night gourmet delivery restaurant. We are expanding our driving team looking to bring on customer service-oriented individuals to help us deliver the ultimate Chef experience. If you want to work as part of a fun team, value high quality food, love employee discounts, and are comfortable working late-night hours (2am / 4am closing...
-
Order Administration Specialist
6 months ago
Waterloo, Canada Open Text Corporation Full time**Order Administration Specialist**: - Req id: 38109- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Overview**: Reporting...