Leisure Travel Advisor

3 weeks ago

Montréal, Canada Direct Travel Full time

**CONSEILLER EN VOYAGE DE PLAISIR**

**Aperçu du poste**
- En tant que membre clé de l'équipe de la succursale Loisir de Montreal, le conseiller en voyages sera responsable de la planification des itinéraires, de l'organisation de l'hébergement et d'autres services de voyage pour les clients de Vision Travel. Ce rôle travaillera en étroite collaboration avec les membres de l'équipe des voyages d'agrément et relèvera du gestionnaire d’équipe.

Il s'agit d'un poste entièrement à distance / il s'agit d'un poste hybride.

**Responsabilités**
- Facturation des tâches administratives, distribution des boîtes aux lettres, distribution des brochures, assistance postale, accueil des clients et assiste.
- S'entretient avec les clients pour déterminer la destination, le mode de transport, les dates de voyage appropriées, les considérations financières et l'hébergement requis pour les voyages nationaux et internationaux.
- Fournit au client des informations de voyage spécifiques à la région telles que les caractéristiques géographiques, les coutumes locales, les restaurants, les événements spéciaux et les points d'intérêt.
- Communique au client des informations sur les voyages internationaux, telles que les exigences en matière de passeport, de visa et de vaccination, les réglementations douanières et les taux de change.
- Consulte des sources publiées et en ligne pour analyser et évaluer les horaires, les itinéraires, les tarifs, les locations de voitures, les notes d'hébergement, les inclusions et les croisières.
- Prépare des plans provisoires et des alternatives appropriées, répond aux objections des clients et conclut la vente en obtenant l'approbation du client.
- Calcule les frais de voyage, d'hébergement, la couverture d'assurance voyage demandée et les voyages à forfait.
- Utilise des systèmes informatisés de réservation et de billetterie pour effectuer des réservations de transport et d'hôtel et émettre des itinéraires.
- Imprime ou demande des billets de transporteur ou des itinéraires sans billet avec un système informatique ou un lien système avec le transporteur.
- Recueille les acomptes et les paiements pour le transport et l'hébergement des clients et confirme toutes les réservations avant le voyage.
- Personnalise les forfaits de voyage individuels pour répondre aux besoins spéciaux.
- Conçoit, organise et vend des circuits et des forfaits de groupe.
- Vend des incitatifs de voyage promotionnels offerts par divers transporteurs de voyages.
- Promouvoir les services avec des présentations de groupe, des affichages publicitaires et des voyages parrainés par l'entreprise.
- Sert de ressource générale pour le client, recherche les problèmes des clients et résout les problèmes.

**Qualifications**
- 2+ années d'expérience en agence de voyages
- Maîtrise du logiciel Microsoft Office
- Compétences professionnelles démontrées en service à la clientèle
- Capacité à maintenir une image favorable de l'entreprise lors de l'interface avec des sources extérieures
- Poursuite avérée de l'apprentissage et du développement personnel
- Capacité à faire preuve d'intégrité personnelle et organisationnelle
- Capacité de travailler dans un environnement d'équipe pour soutenir la direction et le personnel, suivre les politiques, fournir des commentaires, aider à des projets spéciaux et assumer des responsabilités supplémentaires
- Compétences efficaces en communication orale et écrite
- Compétences organisationnelles qui se traduisent par une productivité élevée
- Doit être en mesure de travailler légalement au Canada

**Qualifications préférées**
- Expérience GDS Sabre
- Familier avec Virtuoso
- Connaissance de Client Base

Direct Travel est un employeur EOE / AA / Vétéran / Personnes handicapées.

**À propos de Direct Travel**
- Notre entreprise en pleine croissance mise sur l'excellence pour respecter nos engagements envers nos clients. Cela commence par nos employés. Notre culture inclusive encourage l'esprit d'entreprise, permettant aux employés d'établir des relations solides et durables avec nos clients et de proposer des solutions innovantes. Direct Travel est l'une des sociétés de gestion de voyages les plus respectées de l'industrie, offrant à nos clients une consultation intelligente, des solutions sur mesure et un véritable partenariat. Notre concentration spécifique sur le marché intermédiaire signifie que nos experts en voyages offrent un service personnalisé à chaque client.

De plus, Direct Travel propose des solutions complètes d'amélioration des performances, y compris la gestion de réunions et d'événements, des voyages de motivation de groupe et des solutions de reconnaissance individuelle par le biais de sa filiale en propriété exclusive Creative

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