Bilingual Travel Consultant, Loyalty

2 weeks ago

Montréal, Canada Red Label Vacations Full time

**Position**:Bilingual Travel Consultant, Call Center

**Status**:Permanent, Full-Time

**Department**:Loyalty Division

**Reports to**:Operations Manager

**Location**: Remote

**The Opportunity**

We are looking for experienced Bilingual Leisure Travel Consultants who are confident they will provide Merit Loyalty customers with outstanding customer service in a fast-paced call center environment, for all travel-related inquiries including the planning/booking of their travel requirements. If you are an enthusiastic sales-oriented team player, this is the career for you

**How You Will Be Spending Your Time**
- Plan itineraries; arrange accommodations, airline, cruise, packages, car rentals and other travel related services for clients
- Converse with clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Stay educated on airline rules, regulations and current affairs
- Advise clients about passports, visas, foreign currency, travel insurance, excursions in resorts, etc.

**The Skills, Experience and Requirements You Need to be Successful**
- Minimum 2 years Travel Consultant sales experience
- Bilingual in French/English
- Excellent customer service skills, especially phone etiquette
- Strong domestic, trans border, and international travel knowledge
- Experience in a travel call center or leisure travel office
- Travel systems experience required (AMADEUS) an asset*

**Crew Advantages**
- Competitive salary
- 2 weeks’ vacation
- Medical and dental benefits
- 9 additional paid days [1 birthday; 5 sick days; 2 personal days; 1 volunteer day]
- Employer RRSP contribution program
- Awesome travel benefits for you, your friends and family
- Employee Assistance Program for you and your family members

**Who We Are**

**Are You Ready to Make Travel Legendary?**
- __________________________________

**Poste**:Consultant en voyages bilingue

**Statut**:Permanent, temps plein

**Département**:division loyauté

**Rapport à**:Gestionnaire des opérations

**Lieu de travail**:A distance

**L’opportunité**

Nous sommes à la recherche de conseillers en voyages bilingue d'agrément expérimentés qui sont certains de pouvoir offrir aux clients de Merit Loyalty un service à la clientèle exceptionnel dans un centre d'appels où les activités se déroulent à un rythme rapide, pour toutes les demandes de renseignements liées aux voyages, y compris la planification et la réservation de leurs besoins en matière de voyage. Si vous êtes un joueur d'équipe enthousiaste axé sur la vente, cette carrière est faite pour vous

**Comment vous allez passer votre temps**
- Planifier les itinéraires ; organiser l'hébergement, les vols, les croisières, les forfaits, la location de voitures et autres services liés aux voyages pour les clients.
- Converser avec les clients pour déterminer la destination, le mode de transport, les dates de voyage, les considérations financières et l'hébergement requis.
- Se tenir au courant des règles et règlements des compagnies aériennes et des affaires courantes.
- Conseiller les clients sur les passeports, les visas, les devises étrangères, les assurances voyage, les excursions dans les centres de villégiature, etc.

**Les compétences, l'expérience et les exigences nécessaires pour réussir**
- Minmum 2 ans d'expérience en vente comme conseiller en voyages.
- La maîtrise du français/anglais.
- TICO (Ontario)/OPC (Montreal)
- Excellentes compétences en matière de service à la clientèle, notamment en ce qui concerne l'étiquette téléphonique.
- Solide connaissance des voyages nationaux, transfrontaliers et internationaux.
- Expérience antérieure dans un centre d'appels de voyages ou un bureau de voyages d'agrément.
- Expérience des systèmes de voyage requise (AMADEUS), un atout*.

**Avantages pour l'équipe**
- Salaire compétitif
- 2 semaines de vacances
- Assurance médicale et dentaire
- 9 jours supplémentaires payés [1 anniversaire ; 5 jours de maladie ; 2 jours personnels ; 1 jour de bénévolat].
- Programme de contribution au REER de l'employeur
- Des avantages de voyage extraordinaires pour vous, vos amis et votre famille
- Programme d'aide aux employés pour vous et les membres de votre famille

**Qui sommes-nous?**

**Êtes-vous prêt à créer une légendaire expérience de voyage ?**

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Wellness program

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- call center: 1 year (preferred)
- travel sales: 2 years (preferred)
- Amadeus GDS: 1 year (preferred)

**Language**:

- English (preferred)
- French (preferred)

Licence/Certification:

- TICO/OPC certificate (preferred)

Work Location: Hybrid remote in Montréal, QC H3H 2K5

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