Manager of Support Services

2 months ago


North York, Canada A-1 CREDIT RECOVERY & COLLECTION SERVICES INC Full time

**Responsibilities**:

- Develop and implement strategies to ensure the effective delivery of support services to Clients;
- Develop, manage and mentor a team of client account managers and collections support staff;
- Provide leadership in the development and implementation of policies and procedures related to support services;
- Maintain regular communication with Clients and attend Client performance and compliance meetings;
- Participate in corporate audit and certification processes;
- Develop and monitor key performance metrics to ensure the department is meeting or exceeding targets;
- Work closely with other department heads to ensure seamless communication and collaboration across the organization;
- Conduct regular performance evaluations and provide constructive feedback on areas of strength as well as opportunity to team members;
- Develop and manage departmental budgets.

**Requirements**:

- 5+ years of experience in support services or client account management;
- Thorough understanding of the collections and customer service industries;
- Established leadership and management skills with a proven track record of effectively managing a team with multiple priorities;
- Excellent interpersonal and communication skills, with the ability to build relationships with Clients and colleagues at all levels;
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment;
- Strong analytical and problem-solving skills;
- Knowledge of collections industry regulations and best practices is an asset;

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$25.00 per hour

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Vision care
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- support services or client account management;: 5 years (preferred)

Work Location: Hybrid remote in North York, ON



  • North York, Canada CanDo Support Services Inc. Full time

    We are currently hiring Personal Support Workers (PSWs)! As a CanDo Support Services Inc. employee, you will work in a private home setting or a retirement home residence, under the direction of a supervisor. If you are looking to earn extra hours from time to time working with an agency please apply. **PSWs are tasked with providing**: - Homemaking -...


  • North York, Canada A-1 CREDIT RECOVERY & COLLECTION SERVICES INC Full time

    **Responsibilities**: - Develop and implement strategies to ensure the effective delivery of support services to Clients; - Develop, manage and mentor a team of client account managers and collections support staff; - Provide leadership in the development and implementation of policies and procedures related to support services; - Maintain regular...


  • York, Canada ESS Support Services Full time

    **Position: Manager, Volunteer Services & Community Outreach** **Status**: Full-Time, 6-month contract **Working Hours**: 37.5 hours per week (Remote Hybrid) **Reporting to**:Director, Quality & Communications **Job Summary**: The Manager of Volunteer Services & Community Outreach holds a critical role in the agency’s commitment and efforts to support...

  • Community Support

    2 weeks ago


    North York, Canada Kinnect Support Services Full time

    **Work related duties**: - To translate spoken language to sign language and sign language to spoken language between people who are hearing and people who are deaf/hard of hearing. - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - **Communicate effectively with a client who is hard of...

  • Case Manager

    2 months ago


    York, Canada ESS Support Services Full time

    **Position: Case Manager** **Status**:Full Time Permanent (Hybrid: remote with some onsite work) **Working Hours**:37.5 hours/week, Monday to Friday 8:30am to 4:30pm, plus on-call rotation **Reporting to**:Director, Residential Care & Case Management **Job Summary**:The Case Manager assesses client/caregiver needs, determines eligibility for community...


  • North York, Canada Reflex Integrated INC Full time

    **Manager, IT Support / IT Service Manager** Reflex Integrated Inc. is a leading Canadian-based IT service provider. We provide end-to-end IT solutions to support existing and growing business needs for clients across North America. We are a dynamic and rapidly growing company that is looking for a skilled Manager-IT Support to join our Support Team in our...

  • Case Manager

    3 weeks ago


    York, Canada ESS Support Services Full time

    **Position**: Case Manager - Special Seniors Caregiver Program **Status**: Contract (Until Aug 2023) **Working Hours**: 37.5 hours/week (Hybrid work From Home with site visits) **Reporting to**: Manager, Special Seniors Caregiver Program **Join our award-winning ESS team!** ESS is a not profit community agency providing services to seniors and adults with...


  • North York, Canada Freedom Support Services Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years - Work Term: Casual - Work Language: English - Hours: 20 to 40 hours bi-weekly

  • Summer Student

    2 weeks ago


    York, Canada ESS Support Services Full time

    **About us** ESS Support Services (formerly known as Etobicoke Services for Seniors) is an award-winning not-for-profit community support agency that has been supporting older adults, seniors, older adults with disabilities, families and caregivers in the Etobicoke community, and beyond, since 1983. A community leader for over 35 years, ESS offers a...

  • Support Analyst

    3 weeks ago


    North York, Canada Somers Isles Management Services, Inc. Full time

    **Core responsibilities include**: - Provide timely response and remote support to internal users in the Bermuda location and remote & onsite support to users in the Canada location following standard procedures and troubleshooting - Utilise Service Desk procedures to log, record, categorize and escalate user incidents and requests directly into the current...


  • North York, Canada Lumenus Community Services Full time

    **Manager, Intensive Services** **LOCATION: Toronto, ON** **POSITION TYPE: Full-time (37.5 hours per week)** **POSTING CLOSING DATE: January 16, 2023** **Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless pathway to optimal wellbeing for our clients. As one of the largest mental...


  • North Bay, Canada Ontario Aboriginal Housing Support Services Full time

    Position: Administrative Services Manager Closing:Posting will remain opened until filled Term: Full Time (35 hours per week) Salary Range: $54,800-$64,400 Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational...


  • North York, Canada Girl Guides of Canada-Guides du Canada Full time

    **Manager, Member and Unit Support** Girl Guides of Canada-Guides du Canada (GGC-GduC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of _A better world, by girls_. GGC is...


  • North York, Canada Karis Disability Services Full time

    Calling all change-makers, advocates, innovators, and allies! - **We value diversity and hire Direct Support Professionals (DSPs) from all backgrounds.**_ At Karis Disability Services, we value people, foster belonging, celebrate gifts and serve others. **DIRECT SUPPORT PROFESSIONAL - Relief Support** **North York, ON** The Relief Support provides call-in...


  • North York, Canada Seneca College of Applied Arts and Technology Full time

    **Join the Renewed Seneca, The Next Seneca.**: Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a...


  • North York, Canada Seneca College of Applied Arts and Technology Full time

    **Join the Renewed Seneca, The Next Seneca.**: Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a...


  • North York, Canada LOFT Community Services Full time

    **DATE**:February 8th, 2023 **LOCATION**:North York General Hospital RCC - BSTR **COMPENSATION**: $**54,488 - $70,050 Annually Prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and...


  • North York, Canada LOFT Community Services Full time

    **DATE**:August 31st, 2023 **LOCATION**:North York General Hospital Finch Reactivation Care Centre*** **COMPENSATION**: $46,488 - $47,688 Annually Prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, use challenges, poverty and...

  • Outreach Coordinator

    3 weeks ago


    York, Canada ESS Support Services Full time

    **About us** ESS Support Services (formerly known as Etobicoke Services for Seniors) is an award-winning not-for-profit community support agency that has been supporting older adults, seniors, older adults with disabilities, families and caregivers in the Etobicoke community, and beyond, since 1983. A community leader for over 40 years, ESS offers a...


  • York, Canada ESS Support Services Full time

    **Job Summary** Reporting to the CEO**, **the Director of Quality, Communications & Community Outreach is an integral part of the senior management team at ESS Support Services. Oversees the overall development, implementation and monitoring of the quality improvement plans and initiatives at ESS, monitors quality indicators and other quality...