Tenant Services Assist

3 weeks ago

Victoria, Canada Capital Regional District Full time

**Capital Regional District**
**Tenant Services Assist**:
**Job Summary**
The Tenant Services Assist is responsible for the immediate day to day delivery of the administration of tenant’s unit turnover with prescribed timelines. This position regularly communicates, collaborates and coordinates with CRHC applicants, tenants and other CRHC staff to ensure CRHC goals and objectives are achieved while maintaining respectful and professional relations.

**Qualifications**
- One year certificate in Business Administration or Property Management, plus five (5) years’ directly related work experience, including significant residential property management experience or equivalent combination of education and experience.
- Must possess a valid BC Driver’s Licence

**Typical Duties and Responsibilities**
People working in this role can expect to be responsible for performing the following duties. This list is not meant to be comprehensive and other related duties similar in scope and complexity may be performed.
- Coordination of vacancies and administration of rent subsidies
- Coordinates vacancies.
- Maintains and updates waitlists.
- Uses discretion in working with and addressing complex needs of clients and third parties.
- Coordinates vacancy showings with caretakers and prospective tenants.
- Prepares tenancy documentation.
- Maintains the Housing Registry to ensure records accurately reflect vacancy status and to ensure correct subsidy amounts are being received from BC Housing.
- Provides information to tenants, applicants and the general public on social housing programs, eligibility requirements and tenancy policies.
- Assists with completion of new Applications for Housing with the Housing Registry.
- Liaises with caretaking staff to ensure that tenant notices are distributed.
- Tenant Concern Administration
- Responds to routine tenant concerns, such as noise, smoking, parking, pet and other tenancy concerns. Refers complex tenant issues to Tenant and Community Services Coordinator.
- Prepares standard letters to applicants and tenants.
- Provides admin support as required.
- Accounts Receivables and Collections
- Processes tenant account receivables relating to arrears, unit damage and unauthorized modifications both during and at the end of a tenancy agreement.
- Processes CRHC tenant invoices/chargebacks and oversees accounts receivable collection throughout the continuum of the chargeback system including arbitration and collections.
- Prepares hearing documentation, evidence packages and reviews with caretakers, portfolio PMs and/or others. Presents at Residential Tenancy Branch (RTB) arbitrations and dispute resolution hearings.
- Receives Arbitrator’s Decision and updates office records.
- Coordinates the handling of abandoned property including appraisal and property storage/disposal in accordance with the Residential Tenancy Act.
- Works with Property Managers and Caretakers to develop systems and processes to ensure the maximization of maintenance chargebacks.
- Reconciles insurance claims.
- Maintains parking log and invoice system.
- Processes rent payments and bank deposits as required.
- Follows all policies, procedures, and standards of the CRD
- Performs other related duties as required.

**Knowledge, Skills and Abilities**
**Cultural Traits** and
**Statement of Reconciliation**
- Excellent communication (verbal and written), interpersonal and customer service skills are required.
- Experience with and understanding of social housing or other non-profit social services.
- Typing speed of not less than 55 wpm.
- High degree of calculator speed and accuracy.
- Experience and proficiency with word processing (MS Word), spreadsheets (MS Excel), presentation (MS PowerPoint) software and databases.
- Experience with computerized enterprise system such as SAP.
- Ability to multi-task in a fast paced work environment.
- Ability to deal with applicants, tenants and the general public in stressful situations.
- Ability to work with a minimum of supervision.

**Applications**
***
**careers page.**

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 5 years or more

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