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Tenant Engagement Worker

2 months ago

Victoria, Canada BC Housing Full time

POSITION SUMMARY

Reporting to the Manager, Tenant Engagement, the Tenant Engagement Worker (TEW) is responsible for building trust, respect, and social ties between neighbours in buildings directly managed by BC Housing. The TEW is also responsible for building resilient communities that are better prepared to respond to extreme weather events. He/She/They will work to strengthen tenant engagement, build positive relationships among tenants, as well as connections with resources in the broader community with the goal to create and implement sustainable, inclusive, and impactful housing programs that address housing challenges and improve the quality of life for individuals, families, and communities.


The TEW plays a critical role in promoting the safety and well-being of tenants. The incumbent is responsible for fostering community engagement and building partnerships to create resilient communities by ensuring that the tenants have the resources, access and support required to face unexpected challenges.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

Bachelor’s degree or diploma in social science, community development, community mental health, recreational therapy, or other relevant discipline Considerable progressive experience in planning, administering, initiating, and managing community development and volunteer programs that serve vulnerable tenants Some experience in psychosocial focus program planning with diverse populations that face multiple barriers to successful housing. Sound experience working with diverse tenant populations and with agencies in the broader community to develop partnerships which provide a range of services and supports to vulnerable citizens and respond to community needs. Or an equivalent combination of education, training, and experience acceptable to the employer.

  KNOWLEDGE, SKILLS AND ABILITIES:

Sound knowledge of affordable housing policies, programs and planning practices, community development and housing management practices. Sound knowledge of current social issues such as homelessness, mental illness and drug addiction, seniors and impacts of extreme weather for vulnerable tenants. Sound understanding of community engagement approaches; general knowledge of community agencies, the services they provide and methods of access Strong analytical, problem-solving and time management skills Excellent oral and written communication skills including public speaking, presentations, and workshop facilitation Strong skills to negotiate, mediate and resolve conflicts Proficient in computer applications and software including MS Word, Excel, PowerPoint, and Outlook Ability to learn and understand BC Housing programs, policies, and operational structure Ability to build relationships, work independently, manage multiple tasks, and adapt to changing priorities in a fast-paced and dynamic environment Ability to summarize and explain complex program information Ability to organize and administer programs to a diverse population Ability to work effectively across organizational departments, in a team and partnership context Ability to apply high level of discretion in establishing supportive, confidential, trusting relationships with tenants facing multiple barriers Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position. Valid Class 5 BC driver’s license and access to a vehicle

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