In-reach Worker

4 weeks ago

Victoria, Canada Pacifica Housing Full time

**Reports to**: Manager of Supportive Housing

**Compensation**:$24.16 - $26.27

**Schedule**: 10:00am-6:30pm, Wednesday-Saturday every other Tuesday (72 hours bi-weekly)

**Union**:BCGEU

**Organizational Focus**:
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

**Position's Primary Objectives**:
In-Reach Worker are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:

- Delivering person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team;
- Build meaningful relationships with tenants;
- Assist tenants experiencing hoarding behaviors;
- Responsible for assisting tenants with activities of daily living;
- Attending to overdoses and administering naloxone.

**Key Responsibilities**:
1. Provides individualized, person-centred support to tenants, including:

- preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
- working collaboratively to implement a person-centered Wellness Model;
- providing input to counsellors and other professionals with regard to the development of appropriate program plans;
- monitoring client mental health and substance use and determining when to provide additional support;
- recognizing, analyzing and responding to potential emergency situations;
- encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
- providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
- contributing to the evaluation of tenants' progress and preparing related reports;
- supervising and supporting tenant participation in the Work Program;
- providing support for a wide variety of on-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
- providing support to tenants experiencing health issues including end of life support;
- advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
- providing transition support for tenants moving in or out of supportive housing.

2. Performs administrative responsibilities, including:

- maintaining reports such as statistics, logbooks, tenant daily activity records;
- preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
- participating in the development and implementation of Support Plan;
- notifying management of changes in condition and recommend adjustments in the level of care and service.

3. Other related duties, including:

- maintaining regular contact with, and providing back-up for team members and other staff as required;
- participating in community meetings including coordinating individual case conferences.

**Requirements**:
**Education**:

- Training and/or education in a related human/social service field is an asset
- Conflict resolution/crisis prevention training and experience is an asset

**Experience**:

- Recent and related experience preferably in the non-profit housing sector or in a related social service field
- Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing

Note: An equivalent combination of education and experience may be considered

**Knowledge, Skills and Abilities**:

- Knowledge of the psychosocial rehabilitation model
- Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
- Positive attitude, the flexibility to perform various duties in service to the residents and the ability to work in a team environment
- Working knowledge of harm reduction and Housing First theory and practice
- Proficient in MS Office programs including Word, Outlook and Excel

**Additional Criteria for Role**:

- First Aid Certification is required.
- Naloxone administration training is required.
- Completion of a Criminal Record Check is required before employment commences.

**Benefits**
- A mission driven and meaningful working environment.
- Competitive salary from a Certified Living Wage Employer.
- Minimum six (6) percent vacation accrual rate for all permanent staff
- Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more).
- Competitive employer RRSP contri

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