Ground Crew Coordinator

2 weeks ago

Coquitlam, Canada Snow Queen Winter Management Full time

Snow Queen Winter Management, one of Vancouver's largest winter service providers, is seeking Ground Crew Coordinators to join our team.

This seasonal contractor position provides a great opportunity for individuals looking for a dynamic position during the winter season. We are currently hiring 4 people for this position.

**Things to note about this position are**:

- Hours will fluctuate weekly from 7 hours min. to roughly 50 hours when there is a weather event.
- You must be available from 5:30PM - 7:30PM daily plus on-call 24/7 before, after, and during snow storms between Nov 1 and Mar 31.
- On-call shifts are often overnight and can be over 12 hours.
- Training is October 15th to the 18th during the day.

Rate: $25/hr

As a Ground Crew Coordinator, you will be directing and managing our snow clearing teams both from our office using our proprietary software and on-site as needed. This position reports directly to the Director of Operations.

**Responsibilities**:

- Tactical & strategic planning
- Calling and preparing ground crews for upcoming storms
- Supporting teams on-site to ensure all operational duties are fulfilled
- Problem solving to ensure success and reduce liability exposure
- Using proprietary software to dispatch teams
- Documenting & entering vital information into our software
- Reviewing completed work and ensuring that standard operating procedure and timelines are followed
- Handling ground crew communications during a snowstorm
- Investigating misconduct and data discrepancies within the software
- Assessing properties and service aerials for hazards, operational instructions, and requesting changes to service scope if necessary
- Completing on-site assessments/inspections and directing crews on site if needed
- Provide on-site snow clearing or salting if needed
- Reliable
- Organized
- Able to work independently
- Process-oriented
- Strong time management
- Strategic planner
- Proactive
- Enjoys problem-solving
- Able to multitask and manage multiple timelines
- Comfortable with interacting with a variety of people
- Ability to adapt to changing priorities and work well under pressure
- Excellent interpersonal skills in key areas (verbal and non-verbal communication, listening, negotiation, problem-solving, decision-making, assertiveness, personal management & self awareness)
- Highly proficient in English; bilingual is an asset
- Technologically proficient
- Enjoys technology, innovation and learning proprietary software
- Enjoys the outdoors and driving in winter weather
- Familiarity with the general geography & areas of the Lower Mainland
- Using Google Workspace & Basecamp
- Operations Management
- Dispatch Support

**Job Types**: Full-time, Part-time, Seasonal

Pay: From $25.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Application question(s):

- Do you have a valid Class 5 driver's license and a winter-ready vehicle? These are requirements for this position.

**Education**:

- Secondary School (required)

Work Location: Hybrid remote in Coquitlam, BC V3B 7W4

Expected start date: 2024-10-15

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