Customer Service Representative
2 months ago
**Overview**
**Responsibilities and Requirements**
- Have an energetic and positive vibe
- Be polite, respectful & trustworthy
- Have a passion for learning about products we offer
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Be able to lift 40lbs and stand for long periods of time
- Restocking of shelves
- Receiving deliveries accurately and efficiently
- Maintaining a clean and organized store and working environment
Collaborate with the team to meet customer needs
- Be committed, reliable, flexible and self-motivated.
Join our team and enjoy a dynamic work environment where your dedication to customer satisfaction is valued
**Qualifications**
- Animal care and basic understanding of canine and feline nutrition
- Strong ability to analyze customer needs and recommend appropriate solutions
- Exceptional customer service and communication skills
- Proven sales experience
- Ability to uphold phone etiquette standards
- Be physically able safely to lift up to 30lb bags of dry dog food
- Computer skills and proficiency in Microsoft Word and basic operational knowledge of Excel
- Fluent in English
- Outstanding communication skills, both verbal and written
- Retail experience using a POS system
Pay: $17.20-$19.00 per hour
Expected hours: 30 - 44 per week
**Benefits**:
- Discounted or free food
- On-site parking
- Store discount
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Please write up to three paragraphs about your pets and your care of them
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 3 years (required)
- Pet Care: 3 years (required)
**Language**:
- English (required)
**Location**:
- Oakville, ON L6M 3G3 (preferred)
Work Location: In person
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