Customer Service Representative

2 months ago


Oakville, Canada Global Pet Foods Full time

**Overview**

**Responsibilities and Requirements**
- Have an energetic and positive vibe
- Be polite, respectful & trustworthy
- Have a passion for learning about products we offer
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Be able to lift 40lbs and stand for long periods of time
- Restocking of shelves
- Receiving deliveries accurately and efficiently
- Maintaining a clean and organized store and working environment

Collaborate with the team to meet customer needs
- Be committed, reliable, flexible and self-motivated.

Join our team and enjoy a dynamic work environment where your dedication to customer satisfaction is valued

**Qualifications**
- Animal care and basic understanding of canine and feline nutrition
- Strong ability to analyze customer needs and recommend appropriate solutions
- Exceptional customer service and communication skills
- Proven sales experience
- Ability to uphold phone etiquette standards
- Be physically able safely to lift up to 30lb bags of dry dog food
- Computer skills and proficiency in Microsoft Word and basic operational knowledge of Excel
- Fluent in English
- Outstanding communication skills, both verbal and written
- Retail experience using a POS system

Pay: $17.20-$19.00 per hour

Expected hours: 30 - 44 per week

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Please write up to three paragraphs about your pets and your care of them

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (required)
- Pet Care: 3 years (required)

**Language**:

- English (required)

**Location**:

- Oakville, ON L6M 3G3 (preferred)

Work Location: In person



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