Clinic Administrator
2 weeks ago
**Job Title**:
Clinical Operation Administrator
**Position Type**:
Full-time
**Reports to**:
Director of Operations
**Coordinates with**:
All departments as needed
**Position Overview**
KGK Science is an industry-leading Contract Research Organization that specializes in conducting human clinical trials and regulatory services for Natural Health Products. KGK is a dynamic, fast-paced, and friendly work environment that will suit an energetic and strategic thinker with a clear vision and solid communication skills. This opportunity is for a highly motivated, business-minded individual seeking to join a respected compan in an exciting and growing industry.
**Qualifications**
Required Education:
- Business administration degree.
Required Experience:
- Minimum three years of experience in clinic setting and scheduling
**Roles and Responsibilities**
Responsibilities will include but are not limited to:
- Reduce the duration of clinic visits and waiting time at check-in.
- Manage Clinic Conductor to ensure appointments are booked efficiently.
- Ensure the completion of tasks on time.
- Approve time off requests and timecards.
- Supervise clinic staff.
- Provide ongoing feedback and coaching to staff.
- Work with the clinic staff to ensure Chart preparation is completed.
- Maintain exceptional customer service at the clinic.
- Ensures the clinic operates efficiently by developing and maintaining clinic metrics and improving clinic processes to gain efficiency.
- Ensure missed appointments are followed up and rescheduled if needed.
- Schedule participants for their clinic visits.
- Works with the clinic team to identify screen failure patterns and communicates the findings to the Clinical Trial Recruitment Manager.
- Develops staff schedule and assign participant visits to clinic staff.
- Identify clinic issues and work toward a resolution.
- The main point of contact participants and managers regarding clinic operations.
- Coordinate/manage various projects in the clinic to ensure successful study start and completion.
- Manage Clinic Conductor (clinic schedule platform).
- Manage clinic tasks on Wrike.
- Manage clinic supplies stock and place orders.
- Receive and distribute mail.
- Set up, approve, and manage ClinCard for participants' compensation.
- Coordinate with the recruitment team to ensure efficient use of the clinic.
**Preferred Skills**
Skills that would be an asset in this role include:
- Ability to prioritize and manage multiple tasks
- Excellent time-management skills
- Ability to work both independently and in a team setting
- Exceptional organizational skills
- Leadership skills
- Process drive
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills
- Customer service focused
- Knowledge of clinical trials and clinic operations is considered an asset
Revision:
Effective:
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
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