Registrarial Assistant

**Duties and Responsibilities**:
Under the primary supervision of the Team Lead (depending on the resource needs of the Registrar’s Office), and reporting to either the Assistant Registrar, Central Academic Records, or the Assistant Registrar, Student Services, Registration & Undergraduate Appeals, the incumbent:
Provides clerical support as required on a daily basis and supports additional project work as assigned.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- Initiative and judgement is required when making decisions, identifying and providing the most up-to-date information, or determining the ultimate destination of vague correspondence and identifying the best avenue for referrals.
- Problems are usually solved within established guidelines but resourcefulness and creativity are necessary to perform required duties.
- Performing these duties requires sound knowledge of the university structure and the internal processes, as well as tact and diplomacy.
- Resourcefulness and creativity in the production of official university documents is needed in dealing with problems, deadlines imposed by other universities or government agencies, equipment and system failure, and overlapping project deadlines.
- Data entry or validation of data requires considerable attention to detail and sound knowledge of the way in which that duty impacts the rest of the process.
- Confidentiality is critical.

**Education and Experience**:
**The above is normally acquired through**:

- The completion of secondary school, plus 1 year of post-secondary education
- Five years’ experience in a customer-focused service environment, preferably 1 - 2 years within a post-secondary.
- Experience with Banner (or a similar student information system) including Banner Document Management (or a similar electronic file management system)

**HR Note**:
Carleton University and CUPE 2424 are currently completing a joint job evaluation and pay equity project. The University and the Union are working together to describe the skills, effort, responsibilities and working conditions associated with every CUPE 2424 job, including this one. As a result, the job description that is currently associated with this posting (for recruitment purposes) may be revised to reflect the actual duties captured in the new job descriptions.

Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.