Quality Improvement Specialist

2 weeks ago

Hamilton, Canada City of Hamilton Full time

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20579

Quality Improvement Specialist - Housing Services
Healthy & Safe Communities Department
Housing Services Division

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week
- GRADE: 5
- SALARY/HOUR: $46.569 - $54.464 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Temporary, 24 Months

Job Description ID #: A14144

As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

**SUMMARY OF DUTIES**

**GENERAL DUTIES**

Plan, coordinate, lead and support the implementation of continuous quality improvement projects within the homelessness serving sector.

Monitor program, established processes, and service delivery performance. Identify inconsistencies, provide recommendations to address inconsistencies and improve processes by increasing efficiencies and cost effectiveness or improves service to internal/external clients.

Identify, develop and implement new quality improvement/assurance processes, methods, systems and analysis.

Monitor and support programs to achieve, improve and maintain standards and to comply with mandated reporting requirements using a best practices approach and evidence-informed decision-making.

Develop analytical tools to monitor the performance and quality of data, programs, and services. Provide support when required.

Regularly review performance measures/expected targets and identify opportunities for quality improvement initiatives. Identify and present performance trends to decision-making tables. Demonstrate how to strategically use these trends to plan and improve service performance or data quality.

Identify staff learning needs in relation to quality improvement and collaborate with Senior Project Manager and Homelessness Policy & Programs teams to address staff learning needs.

Support the development and implementation of training programs to foster compliance with protocols, processes, standards and performance expectations including training materials related to data collection, appropriate access and use of client information.

Create test data within test environments as required to support software user training. Document test results to inform training needs/supports.

Develop and implement change management and communication strategies to inform and assist stakeholders with quality improvement initiatives and process/system changes.

Design and implement reporting strategies that effectively and consistently communicates performance to applicable stakeholders.

Conduct audits; and based on data analysis, make recommendations to senior leadership and management for improvements to records and information management and service delivery, including, required process changes, staff resources and skill requirements.

Conduct audits of access to data holdings to comply with departmental policies, legislative requirements and contractual obligations and makes recommendations to management for appropriate user access.

Ensure that policy and procedures related to practices are implemented, adhered to and consistently reviewed and updated annually by management and staff.

Work with multiple data sources, operational performance measures and financial performance information to analyze service delivery efforts.

Assess return on investment and cost benefit analysis of strategies as well as other departmental service delivery initiatives/channels, as requested.

Monitor, score and coach for quality service delivery using the corporate customer service standards and other applicable standards/objectives.

Participate in relevant workgroups in relation to quality improvement.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned, which are directly related to the major responsibilities of the job.

**QUALIFICATIONS**

1. A University degree in a rela

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