Administrative Assistant, Investigations

5 months ago


Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work.

Bring your excellent administrative and organizational skills to our team as the Administrative Assistant, Investigations in our Professional Conduct and Regulatory Affairs (PCRA) department.

The College’s PCRA department investigates the conduct of dentists and responds to inquiries from the public about dental concerns. The department also provides support to both the Inquiries, Complaints and Reports Committee and the Discipline Committee in their decision-making roles and enforces committee decisions.

You will be responsible for providing administrative support to the Investigators and Dental Consultants in their investigation of complaints or reports regarding the conduct of dentists.

As an Administrative Assistant within a collaborative and dynamic team environment, you can multi-task, prioritize, meet tight deadlines, are reliable, and have a keen eye for detail with good judgment.

What can I expect to do in this role?

**Reporting to the Team Lead/Dental Consultant, you will**:

- Provide administrative support to the investigations team; primarily to investigators and dental consultants conducting investigations
- Prepare standard correspondence and process mail
- Prepare records of investigation (ROIs)
- Itemize, acknowledge receipt of, maintain and return original and digital dental/medical records obtained through investigation
- Maintain case files in an organized, accurate and complete manner that is consistent with legislated requirements and timelines
- Maintain case files, in collaboration with investigators and dental consultants, using the College’s case management system(s)
- Maintain an effective bring-forward system
- Respond to general inquiries from complainants and dentists
- Other duties as assigned

What skills and background do I need?

**The Administrative Assistant, Investigations, requires**:

- Completion of a two-to-three-year community college program
- Two to three years of position-related experience
- Proficiency in Microsoft Office and Adobe Acrobat
- Ability to work closely and collaboratively in a dynamic team environment
- Excellent organizational skills and ability to prioritize assignments in a fast-paced environment
- Ability to work efficiently and effectively to complete tasks in a timely manner
- Excellent written and oral communication skills, and interpersonal skills
- Strong attention to detail
- Demonstrated dependability, reliability, and professionalism in the workplace
- Excellent critical thinking and problem-solving skills
- Demonstrated ability to sift through large amounts of information and ask key questions
- Ability to maintain confidentiality
- Experience with case management and document management systems is an asset
- RCDSO is building its bilingual (French/English) capacity and excellent French language proficiency is a significant asset.

Compensation and Total Rewards
- Base annual salary between $51,215.41 to $57,617.33 (This will be pro-rated for the duration of the contract), commensurate with experience
- Paid vacation and sick days (pro-rated for the duration of the contract)
- Shortened Fridays between July 1st and September 1st as well as a shorter workday before long weekends
- Onsite gym, corporate discount to GoodLife Fitness, and wellness-related webinars
- Opportunities to connect with colleagues through virtual and in-person social events

How do I apply?

Our recruitment process is conducted remotely unless otherwise specified.

Thank you for your interest; only applicants selected for an interview will be contacted.

The Royal College of Dental Surgeons is an inclusive employer.

Accommodation is available upon request under the Ontario Human Rights Code.


  • Private Investigator

    6 months ago


    Greater Toronto Area, Canada Larrek Investigations Full time

    Are you someone who thrives in situations where you have to think on your feet? Are you good at coming up with outside of the box ideas when others might not know where to start? Do you have your private investigator licence? **Okay, last question...do you live in the Toronto area? **If we have piqued your interest keep reading! As one of the leading...

  • Private Investigator

    7 months ago


    Greater Toronto Area, Canada Larrek Investigations Full time

    Are you someone who thrives in situations where you have to think on your feet? Are you good at coming up with outside of the box ideas when others might not know where to start? Do you have your private investigator licence? **Okay, last question...do you live in the Toronto area? **If we have piqued your interest keep reading! As one of the leading...


  • Toronto, Canada CNSX Markets Inc. Full time

    The Canadian Securities Exchange, or CSE, began operations in 2003 to provide a modern and efficient alternative for companies looking to access the Canadian public capital markets. The operating company, CNSX Markets Inc., was recognized by the Ontario Securities Commission as a stock exchange in 2004. Designed to meet the needs of emerging companies and...

  • Investigator

    6 months ago


    Toronto, Canada CIRO OCRI Full time

    **Position Title: Investigator (ID)** **Department: Enforcement** **Location: Toronto** **Status: Permanent Full-time (Hybrid)** - Manipulative, deceptive, or other trading activity impactful to market integrity - Conduct issues within the advisor/firm management of client relationships and activity - Corporate finance and investment banking activity -...

  • Investigator

    2 months ago


    Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

    The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work. Bring your excellent investigative and...

  • Investigator

    6 months ago


    Toronto, Canada CIRO OCRI Full time

    **Position Title: Investigator** **Department: Investigations** **Location: Toronto** **Status: Permanent Full-time (Hybrid)** CIRO is the national self-regulatory organization that oversees all investment dealers, mutual fund dealers and trading activity on Canada’s debt and equity marketplaces. CIRO is carrying on the regulatory functions of the...

  • Investigator

    2 months ago


    Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 24-49** **Investigator** **Investigations Unit, Investigations and Professional Conduct Department** - Limited term appointment - 6-months with possibility of extension_ - Category 6 - Hiring Range: $84,316 to $97,083_ As a proven investigator with experience in sensitive and sometimes complex cases, you will investigate complaints of alleged...

  • Investigator

    5 months ago


    Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 24-14** **Investigator** **Investigations Unit** **Investigations and Professional Conduct Department** - Limited term appointment - up to 6 months with possibility of extension_ - Category 6 - Hiring Range: $84,316 to $97,083_ As a proven investigator with experience in sensitive and sometimes complex cases, you will investigate complaints of...

  • Investigation Advisor

    2 months ago


    Toronto, Canada Toronto District School Board Full time

    **Investigation Advisor** **1 - Acting Position** **People and Culture** **Schedule II, Level 9** **(Non-Union - 12 Months)** **$ **116,168**: - $ **139,385 **(It is anticipated that this acting assignment will end on October 27, 2025) **The Toronto District School Board adheres to equitable hiring, employment, and promotion practices.**: - Reporting...

  • Orc Investigator

    5 months ago


    Toronto, Canada Triumph Protection Group Full time

    **Job Summary**: Organized Retail Crime (ORC) investigator monitors and responds to theft incidents affiliated with ORC. They provide an investigative response to related external theft incidents. The ORC Investigator will maintain cooperative relationships with local, provincial, and federal law enforcement, prosecutors, and other investigative entities....

  • Orc Investigator

    6 months ago


    Toronto, Canada Triumph Protection Group Full time

    **Job Summary**: Organized Retail Crime (ORC) investigator monitors and respond to theft incidents affiliated with ORC. They provide an investigative response to related external theft incidents. The ORC Investigator will maintain cooperative relationships with local, state, and federal law enforcement, prosecutors, and other investigative entities. The...


  • Toronto, Canada Scotiabank Full time

       Requisition ID: 204812Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Reporting to the Director of Cyber & Security Investigations, the Cybercrime Investigator is a member of a team responsible for the ongoing management of internal/external computer forensic investigations and occurrence...


  • Toronto, Canada Professional Engineers Ontario Full time

    **Overview** As we move through a period of exciting transformation and organizational change, Professional Engineers Ontario (PEO) has an immediate opening for an **Investigator - Unlicensed Practice**. Under the authority of the _Professional Engineers Act_, PEO licenses and governs over 91,500 licence and certificate holders and regulates the practice...

  • Investigator

    3 hours ago


    Toronto, Canada Ministry of Health Full time

    Are you ready to take on a challenging and rewarding role that directly impacts public safety? As an Investigator in the Emergency Health Services Division, you will conduct and manage investigations into complaints and incidents, ensuring adherence to the Ambulance Act. Your responsibilities will include examining land and air ambulance services,...

  • Investigator

    1 week ago


    Toronto, Canada Preszler Injury Lawyers Full time

    About Preszler Injury Lawyers: Preszler Injury Lawyers was established in 1959 by its founder, Robert P. Preszler. For over 60 years, the Preszler Injury Lawyers has restricted its practice to claims arising from motor vehicle accidents, slip/trip and falls, product liability, sexual assault, wrongful dismissal, accident benefits, disability claims and...

  • Investigator

    1 week ago


    Toronto, Canada Preszler Injury Lawyers Full time

    About Preszler Injury Lawyers: Preszler Injury Lawyers was established in 1959 by its founder, Robert P. Preszler. For over 60 years, the Preszler Injury Lawyers has restricted its practice to claims arising from motor vehicle accidents, slip/trip and falls, product liability, sexual assault, wrongful dismissal, accident benefits, disability claims and...


  • Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

    The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work. Bring your excellent administrative and...


  • Toronto, Canada Ontario Ministry of the Solicitor General Full time

    If you're an individual with a strong office administrative background and excellent organizational ability, we'd like to hear from you. In this role, you will represent the Office of the Chief Forensic Pathologist in the provision of services to the public in the delivery of death investigation services. You will also provide senior level coordination and...


  • Toronto, Canada Ontario Ministry of the Solicitor General Full time

    Amendment Please note the following: - 1 temporary vacancy added - 1 permanent full-time vacancy added - closing date has been extended If you're an individual with a strong office administrative background and excellent organizational ability, we'd like to hear from you. In this role, you will represent the Office of the Chief Forensic Pathologist in...

  • Bilingual Investigator

    5 months ago


    Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 24-22** **Bilingual Investigator** **Investigations Unit, Investigations and Professional Conduct Department** - Permanent position, Category 6 - Hiring Range: $84,316 to $97,083_ As a proven investigator with experience in sensitive and sometimes complex cases, you will investigate complaints of alleged teacher professional misconduct,...