Administrative Assistant, Investigations

3 months ago

Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work.

Bring your excellent administrative and organizational skills to our team as the Administrative Assistant, Investigations in our Professional Conduct and Regulatory Affairs (PCRA) department.

The College’s PCRA department investigates the conduct of dentists and responds to inquiries from the public about dental concerns. The department also provides support to both the Inquiries, Complaints and Reports Committee and the Discipline Committee in their decision-making roles and enforces committee decisions.

You will be responsible for providing administrative support to the Investigators and Dental Consultants in their investigation of complaints or reports regarding the conduct of dentists.

As an Administrative Assistant within a collaborative and dynamic team environment, you can multi-task, prioritize, meet tight deadlines, are reliable, and have a keen eye for detail with good judgment.

What can I expect to do in this role?

**Reporting to the Team Lead/Dental Consultant, you will**:

- Provide administrative support to the investigations team; primarily to investigators and dental consultants conducting investigations
- Prepare standard correspondence and process mail
- Prepare records of investigation (ROIs)
- Itemize, acknowledge receipt of, maintain and return original and digital dental/medical records obtained through investigation
- Maintain case files in an organized, accurate and complete manner that is consistent with legislated requirements and timelines
- Maintain case files, in collaboration with investigators and dental consultants, using the College’s case management system(s)
- Maintain an effective bring-forward system
- Respond to general inquiries from complainants and dentists
- Other duties as assigned

What skills and background do I need?

**The Administrative Assistant, Investigations, requires**:

- Completion of a two-to-three-year community college program
- Two to three years of position-related experience
- Proficiency in Microsoft Office and Adobe Acrobat
- Ability to work closely and collaboratively in a dynamic team environment
- Excellent organizational skills and ability to prioritize assignments in a fast-paced environment
- Ability to work efficiently and effectively to complete tasks in a timely manner
- Excellent written and oral communication skills, and interpersonal skills
- Strong attention to detail
- Demonstrated dependability, reliability, and professionalism in the workplace
- Excellent critical thinking and problem-solving skills
- Demonstrated ability to sift through large amounts of information and ask key questions
- Ability to maintain confidentiality
- Experience with case management and document management systems is an asset
- RCDSO is building its bilingual (French/English) capacity and excellent French language proficiency is a significant asset.

Compensation and Total Rewards
- Base annual salary between $51,215.41 to $57,617.33 (This will be pro-rated for the duration of the contract), commensurate with experience
- Paid vacation and sick days (pro-rated for the duration of the contract)
- Shortened Fridays between July 1st and September 1st as well as a shorter workday before long weekends
- Onsite gym, corporate discount to GoodLife Fitness, and wellness-related webinars
- Opportunities to connect with colleagues through virtual and in-person social events

How do I apply?

Our recruitment process is conducted remotely unless otherwise specified.

Thank you for your interest; only applicants selected for an interview will be contacted.

The Royal College of Dental Surgeons is an inclusive employer.

Accommodation is available upon request under the Ontario Human Rights Code.

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