Site Supervisor

1 week ago

Victoria, Canada Commissionaires Victoria, The Islands And Yukon Full time

**Join Commissionaires**
Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

**Make a difference**

**Position Title**: Security Site Supervisor - Commissionaires
**Location**: Canadian Coast Guard Base (CCG), James Bay
**Wage**:$22.49/hr plus RRSP
**Shifts**: Monday - Friday 07:15-15:15 but will be required to be available after regular working hours to provide advice and direction

**Position Overview**:
The Security Guard Site Supervisor oversees the daily operations of security personnel at a specific site, ensuring a safe and secure environment for clients, employees, and visitors. This role involves supervising security staff, managing security protocols, and acting as the primary point of contact between the client and the security team.

**Responsibilities**:

- Oversee day-to-day security operations, including patrolling, monitoring surveillance equipment, and controlling access points
- Provide superior customer service to clients and visitors to the site. Addressing any client concerns and requests promptly and professionally
- Perform reception duties including:

- receiving and assisting visitors including issuing visitor passes
- responding to the CCG information line listed in the Victoria directory
- redirecting incoming telephone calls and answering general enquiries
- maintaining and distributing CCG telephone directories
- Booking meeting rooms
- Update the vessel situation report and emergency contact list
- Create and issue personnel identification cards ensuring accuracy and documenting control
- Oversee management of CCG Base vehicle pool
- Participate in the CCG Base Safety Committee
- Liaise with CCG Base Management on Base Emergency Plan matters
- Maintain the CCG Base key control, key card and parking pass system
- Investigate security incidents and unusual occurrences
- Arrange extra security for projects or special events
- Lead, train, and supervise a team of security personnel, ensuring they are well-versed in all security protocols and procedures
- Schedule and manage the security team’s shifts, ensuring adequate coverage at all access points
- Conduct performance evaluations and provide ongoing training to enhance the skills and knowledge of the security staff
- Operate the electronic access system, including operator lock and unlock of access points and setting lock and unlock schedules. Setting up, modifying, and assigning access levels. Controlling and issuing access cards

**Qualification**:

- Minimum of 3-5 years of security experience, with at least 2 years in a supervisory role.
- A valid BC Security Workers Licence
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency with security systems and Microsoft suite
- Ability to handle high-pressure situations and make quick decisions
- Strong attention to detail and organizational skills
- Obtain and maintain a Level II (Secret) Public Works and Government Service Canada security clearance
- Physical fitness to perform the duties associated with security supervision

**Working Conditions**:

- The role requires working in various environments, including indoor office settings and outdoor patrol areas
- Shift work, including nights, weekends, and holidays, may be required
- The position may involve standing or walking for long periods and exposure to varying weather conditions

**Benefits and Perks**:

- Free and paid training programs
- RRSP contributions by employer
- Group-life Insurance & Long-term Disability
- Extended Health & Dental coverage
- BC Transit ProPass (15% off monthly bus pass)
- National Bursary and Recognition programs
- Free uniform and dry-cleaning reimbursement
- Referral bonuses

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