Treatment Program Manager

1 month ago

Vancouver, Canada The Salvation Army Full time

The Treatment Program Manager is responsible for oversight of the Harbour Light Addictions Treatment Program, which offers bed-based substance use treatment and recovery services for both male and female clients.

The Manager provides strategic leadership, program planning and evaluation, and operational direction for the Program. The Manager is responsible for the program’s components, including but not limited to intake and discharge processes, Stabilization, Pre-Treatment, Phases 1, 2, 3 and 4, Volunteer Work Experience Program (VWEP) and the Alumni Group.

**KEY RESPONSIBILITIES**:
The Treatment Program Manager is responsible for the following range of job duties characteristic, or typical of the job class:
PROGRAMMING & OPERATIONS:

- Plans, develops, revises and coordinates the delivery of Harbour Light’s Treatment Programs, its policies, protocols and day-to-day operating procedures.
- Ensures all aspects of the Treatment Program are compliant with governmental, licensing and The Salvation Army standards, including accreditation requirements.
- Oversees case management, ensuring that professional clinical practices are in place to provide superior client care with respect to intake, counselling, support, referral, networking, and other services, including appropriate use of rehabilitative and disciplinary measures.
- Ensures client rights and responsibilities are clearly communicated, and that complaint and appeal processes are followed as per policy.
- Leads the Treatment team through The Salvation Army’s program planning and evaluation processes, in alignment with policies, ensuring that frontline staff and clients are consulted
- Develops strategies and recommendations for delivery of client programs; collaborates on the development of client support programs including but not limited to educational, recreational, and social programming.
- Trains and monitors compliance of program and support staff for client medication management policies, processes, and regulations; reviews, adjusts, and addresses issues pertaining to medication management as needed.
- Coordinates weekly department meetings, and Harbour Light Management Team meetings, and participates in in-service training as scheduled.
- Leads weekly Treatment department meetings; regularly attends Program Management and Medication Safety Advisory Committee meetings; participates in Harbour Light Management team meetings; participates in all required trainings.
- Integrates spiritual care into the Treatment Program by liaising with the Spiritual Care department; confirming that counsellors support clients in accessing culturally appropriate spiritual care as part of their recovery; ensuring staff and clients are aware of on-site spiritual resources, including Reflections, Chaplaincy services, Sunday worship, etc.
- Participates regularly in the Reflections schedule, and attends graduation ceremonies and other important milestones and seasonal activities
- Participates in or delegates the conduct of allowable physical searches of client rooms; maintains appropriate records of searches.

PROGRAM ADMINISTRATION & STRATEGIC LEADERSHIP:

- Maintains effective working relationships and communication with both internal and external stakeholders, striving for continuous quality improvement.
- Coordinates the Treatment Program’s triennial Accreditation review preparation
- Ensures completion of any action items arising from internal or external reviews, including Accreditation, audits, Community Care Licensing
- Prepares qualitative and quantitative reports as required; develops quality-assurance standards and measurements
- Provides necessary reports and documentation to Finance and Correctional departments to meet CSC contractual requirements for invoicing
- Participates in preparation of and monitors compliance with departmental budget; authorizes program expenditures according to policy.
- Authorizes program supply purchases and maintains program supply inventory to ensure effective stewardship of resources
- Ensures the program is meeting all contractual obligations to program funders, including program outcomes, statistical and financial reporting, staffing, and occupancy targets.
- Contributes to Harbour Light’s strategic planning process in collaboration with the Harbour Light Management and Executive teams
- Reviews CAMs staff notes; works closely with service provider to implement changes to database

HUMAN RELATIONS:

- Leads the hiring, orientation, training, evaluation, and performance management for all staff within the program, or supervises these responsibilities when delegated to Assistant Manager(s)
- Develops strategies and recommendations for staff and volunteer development
- Processes payroll for the Assistant Managers; provides oversight for payroll process for all departmental staff; processes payroll for frontline staff in the absence of the Assistant Manager(s)
- Trains and provides constructive coaching to staff on w

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