Patient Care Information Coordinator- Division of

1 month ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
We are recruiting a Patient Care Information Coordinator to join the Division of Clinical and Metabolic Genetics. This position is responsible for the patient scheduling process and facilitate the delivery of patient care by providing a high level of support and assistance to patient/families and staff. He/she will support the operation of the clinic by providing clerical and administrative functions in a proactive and organized manner.

**Here's What You'll Get To Do**:

- Schedule in person and virtual clinic appointments for the clinical genetics section, including scheduling imaging appointments and coordinating appointments with other clinics.
- Create and maintain appointment schedules in scheduling system.
- Reschedule appointments as necessary and notify patients/families of any updates or changes to their appointments.
- Manage new and follow up appointment work queues, ensuing appointments are booked within scheduling timelines, and working with clinical staff to address any out of window bookings.
- Answer phone calls and respond to requests for information from families and healthcare staff.
- Ensure related scheduling documentation is processed, organized, updated and available.
- Support clinical staff in organizing and storing materials that are utilized in the Division.
- Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization.
- Register, greet and orient patients and their families to the clinic.
- Communicate with inter-professional team members within and outside of the organization.
- Act as the liaison for external hospital contacts.

**Here's What You'll Need**:

- Health-related post-secondary education (Medical Administration, Business Administration, Health Administration) preferred.
- Minimum of 2 years clerical or administrative experience in a health care setting. Scheduling experience preferred.
- Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
- Scheduling experience is essential and medical terminology is an asset
- Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions.
- Strong interpersonal, communication and organizational skills with both fellow colleagues and patients.
- Ability to remain focused and prioritize tasks in a busy and high stress environment.
- Dependability and good attendance.
- Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives.

**Here¿s What You¿ll Love**
- A focus on¿employee wellness**¿**with our new¿**Staff Health¿and¿Well-being Strategy**.¿Self-care helps us support others.
- A hospital that welcomes¿and¿focuses on¿**Equity, Diversity,¿and¿Inclusion**.**:

- The opportunity to¿**make an impact**. Regardless of your role or professional interest, you will be making a difference at SickKids¿and¿contributing to our vision of¿**Healthier Children. A Better World.**¿¿

**Benefits**
- This position is eligible for employee benefits coverage; including health and dental. The full benefits offered will be discussed at the time of position offer.
- A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.

**Employment Type: Full-Time 1.0FTE (Hybrid)**

**Our Commitment to Diversity**:
The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital’s receipt of all necessary documentation.

**How to Apply

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