
IT Site Technician
4 weeks ago
Join Weber Manufacturing Technologies Inc., a trailblazer since 1962 Based in Midland, Ontario, we began by mastering precision tooling in the Automotive industry and have since revolutionized it with our groundbreaking Nickel Vapor Deposition (NVD) technology. In 1989, we pioneered the Nickel Tooling Technology Division, selling our first NVD nickel shell in 1991.
By 2000, we were the only ones in the world running our own NVD operations onsite. We took the automotive world by storm, producing molds for luxury cars like Mercedes-Benz using our exclusive NVD technology. Our acquisition by Zynik Capital Corp. in 2007 further fueled our innovation and growth.
In 2008, we reshaped the fiberglass entry door market with our unique MASTERGRAIN brand, capturing intricate details in woodgrain like no other technology. Today, we’re not just about doors; we’re shaping luxury automotive, aerospace, and building products globally with our state-of-the-art NVD technology. Be part of a team that’s redefining industries and pushing boundaries
The IT Site Technician is responsible for comprehensive information systems planning, implementation, and administrative tasks across various IT functional areas. This role includes providing operational infrastructure support, maintenance, and troubleshooting to ensure optimal use of IT resources. The technician may also engage in hardware/software/vendor selection, security measures, training, and the coordination and scheduling of IT projects.
**Duties & Responsibilities**:
- 1st point of contact for all service desk requests related to PCs, telephone systems, printers, copiers, networks, and all other IT equipment, requiring a basic understanding of networking and IP telephony.
- Provides assistance for facility security systems, including security cameras and badge access software/hardware.
- Collaborates directly with vendors to develop solutions.
- Conducts audits on infrastructure security, including operating systems, security patches, and virus protection, and addresses any missing system updates.
- Develops and documents standard procedures for IT and end users.
- Creates folders, passwords, and user accounts through on-premises Active Directory, Microsoft Entra ID and Entra Domain Services.
- Supports backend processes, such as verifying backups, creating folders, and maintaining on-premises Active Directory.
- Engages more actively in upgrade processes (e.g., server software) and the patching process for PCs and servers.
- Takes on increased responsibilities related to server maintenance.
- Initiates reviews of the data center and collaborates directly with vendors for resolutions.
- Researches and presents new hardware/software solutions.
- Operates with greater autonomy and less direct supervision.
- Builds effective relationships with site users and Corporate IT partners.
**Required Experience**:
- A minimum of 3+ years in IT Helpdesk/Service Desk roles.
- Basic knowledge of networking and telephony.
- Advanced troubleshooting skills for desktop and server environments.
- Manufacturing support experience is preferred.
- Proficiency in Windows Operating Systems is required.
- Familiarity with Office 365 Management is preferred.
- Strong analytical and logical reasoning skills for effective troubleshooting.
- Excellent customer service etiquette and strong verbal and written communication skills.
- Strong listening and critical thinking abilities, capable of handling a variety of customers and high-stress situations.
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