Auto Service Advisor

3 weeks ago

Midland, Canada Canadian Tire Full time

The Automotive Service Advisor works in a fast-paced Automotive Service Centre environment. Key responsibilities include scheduling appointments, working with the team, maintaining the area of responsibility. Communication skills and a good, working knowledge of automotive service practices and products are essential to succeed in this position. The Automotive Service Advisor builds customer loyalty and retention through trust, workmanship, and reputation.
- Has an attention to detail that serves to provide unparalleled results
- Communicate with Service Technicians to coordinate execution
- Use appropriate materials for the vehicle
- Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
- Assists in explaining product recommendations and any additional recommended services to customers, in an effort to attain a trusting relationship and long-term retention.
- Liaises with Service Manager/Auto Detailers/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during detailing work and that all commitments are achieved.
- Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
- Provides quality workmanship to meet or exceed industry standards.
- Valid drivers license for the province of employment
- Previous experience in an automotive industry is considered an asset
- Ability to work effectively with computerized systems - knowledge of CoStar and asset
- Basic math skills
- Strong orientation towards customer service excellence, able to serve customers in a professional manner and to inspire their trust and confidence
- Results-oriented individual who completes tasks according to instruction and demonstrates responsibility for outcomes.
- Ability to work in a fast-paced, customer-focused environment, as part of a team, working to support coworkers to achieve common goals
- able to collaborate to organize daily tasks and priorities
- Effective written and oral communication skills.
- Ability to adapt and cope with challenging situations.

Our offerings include
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Company events
- Dental care
- On-site parking
- Profit sharing
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Midland, ON L4R4K4: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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