Bilingual Native
7 days ago
(Freelance/Project-based)
Clariness USA, Inc. has an immediate opportunity for a Bilingual (English/French) Call Center Agent with our fast growing company in the patient recruitment industry. As part of our Operations Team, you will be an integral part in representing Clariness to our Customers. If you are enthusiastic, with a positive attitude, possess strong customer service skills and have the ability to multitask, then this is the perfect opportunity for you.
Position is available either in-house at our Piscataway, NJ location or home-based.
This job is ideal for someone looking to supplement their income. Number of hours each week will depend on call volume. Hours may be flexible depending on call volume.
**Your responsibilities**:
As a member of the Operations Team, you will be responsible for calls to patients and clinical trial personnel.
Responsibilities include, but are not limited to the following:
- Phone-based and electronic communication with users of our ClinLife platform
- Build a positive relationship with nurses and physicians at clinical study sites
- Support and follow up with study sites to ensure a smooth implementation of our recruitment services
- Phone-screen clinical study volunteers following call approved scripts
- Help to establish initial communication between potential study volunteers and study sites
- Handle large volume of in/outbound calls in a courteous and efficient manner
- Work with sensitive personal and health related data, adhering to company policies and national/local laws
- Manage user accounts and provide help to users of our ClinLife platform
**Your profile**:
- 1+ years of Customer Service Call Center experience in Healthcare industry preferred
- Knowledge of medical terminology strongly preferred
- Fully bilingual; Excellent verbal communication skills in English and French
- Professional, courteous, strong customer service, and listening skills
- Ability to prioritize work
- Attention to detail
- Strong work ethic
**What we offer**:
- Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.
**Have we sparked your interest?**
Contact:
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