Investigations Analyst

4 months ago

Halifax, Canada Eastlink Full time

**Designated office**:
Young Tower
6080 Young Street
Halifax, NS
B3K 5L2

**This position is**:
Hybrid, at least 3 days per week in office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

Our department is responsible for both Internal Audit and Security activities. Internal Audit: The performance and facilitation of audits and reporting on findings and recommendations to inform senior management and improve the company’s operations and compliance posture and reduce risk. Security: Provide assistance/information to third parties where legally obligated through regulations and court documents and mandated under licensing agreements. Perform investigations into damage claims to reduce costs/improve customer experience.

**Responsibilities**:

- Manages and prioritizes requests from third parties for information
- First line of contact with external parties for requests
- Ensures Eastlink has a legal obligation to provide information
- Gathers, reviews and documents requested information for complete and accurate information and provides to third party by stated deadlines
- Engages legal and privacy teams to ensure company is fulling its legal and regulatory obligations when fulfilling requests
- Prepares and facilitates billing to recover costs for identified activities in providing information
- Prepares and maintains process documentation for systems and processes for fulfilling information requests
- Actions forms for Stolen Devices and maintains spreadsheet for annual reporting
- Tracks damage claims, maintains evidence, and acts as first line of investigation reaching out to others in the organization
- Acts as a backup for the administration of the system used for tracking and maintaining third party requests and develops and provides statistical reports on activities and volumes
- Participating in other departmental projects as they arise

**Requirements**:

- A condition of work is the ability to obtain and maintain top secret security clearance.
- Post secondary education in a related field.
- Microsoft office expertise, skilled in Excel functionality
- Prior experience in an analyst capacity, interpreting data requests, and providing appropriate information.
- Ability to thrive in a fast paced, demanding environment.
- Ability to multi-task, plan, and deliver on projects in a timely manner.
- Demonstrated communications skills, internally and externally.
- Ability to build and leverage relationships throughout the business
- Willingness to pitch in and help the team as the need arises outside typical duties.
- Organizational skills with attention to detail and understanding of the importance of accuracy in work.
- Ability to follow established policies & procedures / critical thinker that can operate outside of documented procedures to identify and adjust for variations on normal procedures and documented requests.
- Proven experience working in a confidential environment.
- Proven experience learning how to use multiple systems.
- Flexibility to quickly adapt to changing business needs.

**Additional qualifications that would be an asset**:

- Understanding of telecommunications services is considered an asset.
- Existing security clearances are considered an asset.
- Previous experience creating and maintaining process documentation considered an asset.

Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your careers started with us and stay with us, your journey begins here

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