Guest Service Agent/night Auditor

2 weeks ago


Ottawa, Canada Novotel Ottawa Full time

**Purpose**: To provide an outstanding level of service to each and every guest, through memorable, above and beyond services, while working well with other team members within the department, and outside of.

**Reports to**:Front Office Manager

**Key Responsibilities**:

- Responsible for providing a high level of customer service to our hotel guests by greeting them with a smile and checking them in quickly and efficiently, without errors
- Answer guest enquiries throughout stay and provide assistance in a friendly and efficient manner
- Follow general housekeeping rules and encourage others of the same
- Balance daily transactions
- Participate in up-sell program set by the hotel
- Ongoing understanding of the hotel’s products and policies and adhere to the regulations contained within
- Handling fire panel and elevators in emergency
- Maintaining high standard of personal appearance and hygiene at all times
- Other duties as assigned
- Demonstrate initiative, self-motivation, attention to detail and organizational abilities
- Ability to work with mínimal supervision; be team oriented
- Multitasking ability; ability to work in high volume, pressure situations
- Experience in face to face customer service
- Ability to problem solve; follow policy/procedures
- Ability to communicate effectively in both official languages (English, French)
- Minimum 1 years’ experience in a Front Desk role within a hotel environment.
- Opera knowledge is an asset.

**Job Type**: Permanent

Schedule:

- 8 hour shift
- Evening shift
- Night shift
- Weekend availability

Work Location: One location



  • Ottawa, Canada Days Inn Downtown Ottawa Full time

    **Night Auditor** We are currently hiring a **Night Auditor** to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests. **Key Responsibilities** Reporting to the Guest Services Manager or designate: -...


  • Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking a part time Front Desk Agent / Night Auditor for our family owned and operated Hotel. Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel...


  • Ottawa, Canada Best Western Plus Ottawa City Centre Full time

    **FRONT DESK AGENT / NIGHT AUDITOR - PART TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...


  • Ottawa, Canada Best Western Plus Ottawa City Centre Full time

    **FRONT DESK AGENT / NIGHT AUDITOR - FULL TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...


  • Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking a part time auditor for our family owned and operated Hotel. Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel credit card transactions;....


  • Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking a part time auditor for our family owned and operated Hotel. Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel credit card transactions;....

  • Night Auditor

    1 week ago


    Ottawa, Canada Concord Hospitality Enterprises Full time

    **Description**: We are hiring a Night Auditor **Role Responsibilities**: As a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by: Processing credit card transactions and other (restaurant, events, lounge) for the day Handling phone system, transferring calls, reservations, etc. Verify,...

  • Night Auditor

    1 month ago


    Ottawa, Canada Days Inn Full time

    Responsabilities: - Check in guests, answer phones and take reservations - Respond to guest complaints, requests and emergencies - Process invoices, post checks to vendors and distribute employee checks - Reconcile accounts - Balance the cash drawer and log receipts - Investigate and resolve out-of-balance accounts - Keep accurate financial records and...

  • Night Auditor

    4 weeks ago


    Ottawa, Canada Novotel Ottawa Full time

    Purpose: To provide an outstanding level of service to each and every guest, through memorable, above and beyond services, while working well with other team members within the department, and outside of. - Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay - Respond to guest complaints, requests and...

  • Guest Service Agent

    7 days ago


    Ottawa, Canada Residence Inn by Marriott Ottawa Airport Full time

    **The Guest service agent will assist each of our guests in a friendly, efficient, professional manner in all Guest service related functions. To maintain a high standard of service and hospitality at all times.** - Full-time including evenings, weekends, and holidays *Know cash handling procedures and the posting of charges - Responsible for checking...

  • Guest Service Agent

    6 days ago


    Ottawa, Canada Homewood Suites by Hilton Ottawa Airport Full time

    To ensure success as a guest service agent, an individual should be totally customer-centric and have good listening skills. - have good problem-solving skills with attention to details. - have ability to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner. - Willing to take on additional...

  • Guest Service Agent

    5 days ago


    Ottawa, Canada Novotel Ottawa Full time

    **Purpose**: To provide an outstanding level of service to each and every guest, through memorable, above and beyond services, while working well with other team members within the department, and outside of. **Reports to**:Front Office Manager **Key Responsibilities**: - Responsible for providing a high level of customer service to our hotel guests by...

  • Guest Service Agent

    4 weeks ago


    Ottawa, Canada Novotel Ottawa Full time

    **Purpose**: To provide an outstanding level of service to each and every guest, through memorable, above and beyond services, while working well with other team members within the department, and outside of. **Reports to**:Front Office Manager **Key Responsibilities**: - Responsible for providing a high level of customer service to our hotel guests by...

  • Guest Service Agent

    1 month ago


    Ottawa, Canada Days Inn Downtown Ottawa Full time

    **Responsibilities**: - Greet and welcome guests in a friendly and professional manner. - Answer inquiries from guests about the hotel services, local attractions, and other information. - Provide information about the hotel services, local attractions, and other information to guests. - Respond to guest complaints in a timely and professional manner. -...


  • Ottawa, Canada InnVest Hotels-Ottawa Marriott Hotel Full time

    **GUEST SERVICES MANAGER** **BE PART OF MARRIOTT OTTAWA’S FUTURE** Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting. Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of...


  • Ottawa, Canada Courtyard by Marriott Ottawa East Full time

    **Internal Job Posting** **Department: Front Desk, Courtyard by Marriott Ottawa East** **Position: Full Time (2 vacancies) and Part Time (3 vacancies) Guest Service Agent / Unionized position** **Hours: Days, Evenings, Weekends & Holidays. Shifts are between 6:45 am - 11:15 pm** **Report to: Front Office Manager, Assistant Front Office Manager,...

  • Revenue Auditor

    1 week ago


    Ottawa, Canada Hard Rock Cafe International (USA), Inc. Full time

    Overview: Auditors are responsible for ensuring proper controls are in place to protect company assets. **Responsibilities**: - Auditors perform a number of varying duties throughout your shift including auditing/reconciling daily paperwork, preparing and posting journal entries, notifying supervisor of any discrepancies, preparing exception and machine...

  • Bilingual Customer

    1 week ago


    Ottawa, Canada Maintair Aviation Full time

    **SHIFTS AVAILABLE**: Maintair operates 24/7/365 in Ottawa; and so the shifts available are as follows; Early mornings and overnights : Full time Early mornings and/or late nights : Part time A split shift is possible. **JOB SUMMARY**: Customer Service Representatives (CSR’s) work under the direction of the Owner/Operator and/or Manager (ATW) and/or...


  • Ottawa, Canada Travelodge Ottawa East Full time

    We are looking for someone to join our Team as a Part-Time Front Desk Agent! Shifts are 3pm to 11pm, every Saturday and Sunday Must be flexible to work other hours on weekends and week day nights, if needed $17.60/hr during 3 month probationary period. $19.56/hr following completion of probationary period. Duties and responsibilities include, but not...


  • Ottawa, Canada Travelodge Ottawa East Full time

    We are looking for someone to join our Team as a Part-Time Front Desk Agent! Shifts are 7am to 3pm, every Saturday and Sunday Must be flexible to work other hours on weekends and week day nights, if needed $17.60/hr during 3 month probationary period. $19.56/hr following completion of probationary period. Duties and responsibilities include, but not...