Automotive Parts and Service Advisor

1 month ago

Brantford, Canada Strickland's GM Full time

**Exciting Opportunity for a Parts/Service Advisor in Brantford, ON**

Are you a reliable, enthusiastic, and knowledgeable individual with a passion for both automotive parts and service? Do you excel at delivering exceptional customer care? Join our team at a leading dealership in Brantford, ON, as we seek a dynamic **Parts/Service Advisor** to enhance our customers' automotive experience.

**Key Responsibilities**:

- **Customer Interaction**: Engage with customers to understand their vehicle concerns and assist them in selecting the right automotive parts, offering clear service recommendations.
- **Order & Inventory Management**: Efficiently manage parts inventory, place orders, and ensure timely deliveries, while also scheduling service appointments.
- **Technical Assistance**: Provide technical advice and support to both customers and service technicians.
- **Customer Education**: Explain recommended services, maintenance schedules, and the benefits of routine care while offering expertise on part compatibility.
- **Upselling & Promotions**: Inform customers about available promotions, service packages, and additional services, maximizing customer value.
- **Customer Service Excellence**: Address customer inquiries, resolve issues promptly, and ensure a seamless service experience.

**Requirements**:

- **Experience**: Previous experience as a Service Advisor and/or Parts Advisor in a dealership or aftermarket setting is essential.
- **Customer Service Skills**: Excellent communication and interpersonal skills to create a positive and seamless customer experience.
- **Industry Knowledge**: Solid understanding of automotive services, maintenance practices, and parts functions.
- **Background Check & Driver's Abstract**: A successful background check and a clean driver's abstract are required.
- **Preferred CDK Experience**: Knowledge of CDK systems is a plus.

**Location**:
Brantford, ON

**What We Offer**:

- Competitive compensation and benefits.
- Professional growth opportunities within a reputable dealership.
- Supportive and collaborative work environment.

**Benefits**:

- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

**Schedule**:

- 8-hour shift

**How to Apply**:
If you are a qualified and dedicated individual ready to contribute to a team that values excellence in both parts and service, please submit your resume today. We look forward to hearing about your hands-on automotive expertise and your commitment to transparency and customer satisfaction.

We are an equal opportunity employer and strive to provide reasonable accommodation for any applicant, as requested during the hiring process. We ensure that our hiring process meets the needs of all persons with disabilities as per AODA requirements.

**Job Types**: Full-time, Permanent
**Work Location**: In person

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