Operations Professional
4 months ago
**À propos de cette opportunité**:
Ericsson est un excellent lieu de travail en raison de son engagement à promouvoir la connectivité mondiale et l'innovation. L'entreprise soutient plus de 2,5 milliards d'abonnés grâce à son large portefeuille dans les domaines des Réseaux, des Services Numériques, des Services Gérés et des Activités Émergentes. La technologie d'Ericsson est essentielle pour fournir la téléphonie et la bande passante mobile, touchant des milliards de personnes et transportant 40 % du trafic mobile mondial. Avec plus de 100 000 employés répartis dans 180 pays, Ericsson allie portée mondiale et leadership technologique et en services.
L'entreprise met en avant l'impact de son travail à travers des initiatives telles que Technology for Good et Connect to Learn, qui visent à améliorer les vies grâce à la technologie dans des domaines comme la gestion des catastrophes et la connectivité dans les régions éloignées. Les employés sont encouragés à innover et à contribuer à des projets pouvant avoir des impacts significatifs sur la société. Ericsson valorise les compétences diversifiées et la collaboration mondiale, avec l'objectif de rendre la technologie de prochaine génération simple et bénéfique pour tous.
**Ce que vous ferez**:
- **
Planification Stratégique & Organisation**: Développer et mettre en œuvre des stratégies efficaces pour améliorer les opérations informatiques, en veillant à une gestion optimale des ressources et à l'alignement organisationnel.
- ** Livraison des Résultats & Satisfaction Client**: Atteindre des normes de performance élevées et répondre ou dépasser les attentes des clients grâce à une résolution efficace des problèmes et à la prestation de services.
- ** Communication Efficace**: Présenter des informations complexes de manière claire et persuasive à des audiences diverses, en assurant un alignement et une compréhension mutuels.
- ** Expertise Réseau**: Démontrer des connaissances avancées et une compétence en gestion et opérations réseau.
- ** Amélioration des Produits**: Influencer et stimuler les améliorations des produits et services informatiques par des retours proactifs et des solutions innovantes.
- ** Collaboration avec les Équipes de Développement**: Collaborer étroitement avec les équipes de développement en appliquant les méthodologies DevOps pour rationaliser les processus et améliorer l'efficacité.
**Vous apporterez**:
- **Formation**: Diplôme de Bachelor en Ingénierie Informatique, Sciences Informatiques ou dans un domaine IT connexe.
- ** Capacité de Résolution de Problèmes**: Forte aptitude à diagnostiquer les problèmes, analyser les données et tirer des conclusions précises.
- ** Expérience en Service Client**: Expérience avérée dans la fourniture d'un service client et d'un support de haute qualité.
- ** Amélioration Continue**: Esprit proactif avec un engagement envers l'apprentissage et l'amélioration des processus et des outils.
- ** Expertise en Dépannage**: Compétence dans l'identification et la résolution efficace des problèmes techniques.
- ** Compétence Analytique**: Solides compétences analytiques avec la capacité d'interpréter des informations complexes et de prendre des décisions éclairées.
- ** Présentation & Communication**: Efficace dans la présentation des informations et la communication claire avec divers interlocuteurs.
- ** Connaissances Techniques**: Maîtrise de Linux, Kubernetes, Docker, Ansible et Python.
- ** Script & Automatisation**: Compétent dans l'automatisation des tâches par scripting.
**About this opportunity**:
Ericsson is an excellent workplace due to its commitment to driving global connectivity and innovation. The company supports over 2.5 billion subscribers with its wide-ranging portfolio in Networks, Digital Services, Managed Services, and Emerging Business. Ericsson's technology is pivotal in delivering telephony and mobile broadband, affecting billions of people and carrying 40% of the world’s mobile traffic. With over 100,000 employees across 180 countries, Ericsson combines global reach with tech and service leadership.
The company emphasizes the impact of its work through initiatives like Technology for Good and Connect to Learn, which focus on improving lives through technology in areas such as disaster recovery and connectivity in remote regions. Employees are encouraged to innovate and contribute to projects that can have significant societal impacts. Ericsson values diverse skill sets and global collaboration, aiming to make next-generation technology simple and beneficial for all.
**What you will do**:
- **
Strategic Planning & Organization**: Develop and implement effective strategies to enhance IT operations, ensuring efficient resource management and organizational alignment.
- ** Results Delivery & Customer Satisfaction**: Achieve high performance standards and meet or exceed c
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