Lead Administrator

2 weeks ago

Guelph, Canada Guelph Orthotics Full time

Lead Administrator

At Guelph Orthotics, we are privileged to work with some of the most amazing and inspiring individuals who face and overcome challenging mobility obstacles every day. Our mission is to provide unwavering support and innovative orthotic and bracing solutions to help our clients become the best version of themselves. From crafting custom orthotic devices to offering personalized care, our team is dedicated to empowering individuals to overcome barriers and live life to the fullest. As we continue to make a difference in the lives of our clients, we are seeking a compassionate and driven Lead Administrator to join our team and be a part of this incredible journey.

You will join and contribute to a growing team that includes administrative support, orthotists, chiropodists and technicians.

Your responsibilities will include:

- Booking appointments and managing schedules
- Welcoming patients and checking them in
- Answering questions and providing assistance to patients
- We are a nearly paperless office and use multiple cloud based systems for booking patients and clinic management
- Organizing billing and creating insurance packages
- Invoicing and securing payments
- Submitting insurance claims through government portals
- Managing paperwork including prescriptions and reports
- Liaison with referral sources and their administrative teams
- Maintaining a clean reception area and assisting in keeping a clean clinic space
- Utilizing electronic patient information systems (Cliniko)
- Utilizing accounting software (QuickBooks Online)
- Compression stocking measurement and fitting (training provided)
- Ordering orthopedic footwear

**Requirements**:

- Post secondary education or experience in a healthcare related field
- Experience working with people with disabilities is an added bonus
- Knowledge of healthcare terms
- Exceptional organizational skills
- Proficient and fluent in English (reading, writing and speaking)
- Friendly disposition and willingness to go the extra mile
- Experience with Gmail and Google Docs/Drive
- Ability to work in a fast-paced environment

We thank all applicants for their interest in joining Guelph Orthotics. Only those selected for an interview will be contacted.

**Benefits**:

- Casual dress
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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