Team Lead, Client Support Services

6 months ago

Toronto, Canada TMX Full time

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring - Supervisor, Client Support Services - Proxy (18-month Contract)

The Supervisor will lead the Proxy Setup, and Proxy Control (Printing/Mailing), Teams for TSX Trust. This critical lead role will ensure that work is performed accurately within specified time frames and in accordance with policies, procedures, and regulatory requirements. The Supervisor will provide leadership, direction, guidance, and ongoing development opportunities for team members.

**Key Accountabilities**:
Manage and lead three Team Leads including Proxy Setup, Proxy Control Printing, and Proxy Control Mailing

Responsible for review, audit, and timely submission of month-end expenses and revenue reporting for each team

Lead key projects and implement new procedures that maximize the efficiency of the team, and reduce overtime hours

Manage the recruitment process in partnership with the talent acquisition team to attract and hire top talent

Assist with the identification of training needs and provide training to team members

Oversee workflow and support team members in the performance of their responsibilities

Provide process/compliance accountability by submitting incident reports and attending Designated Compliance Officer/Designated Risk Officer meetings

Identify and implement/propose productivity and procedural improvements that will result in cost savings and/or improved services for clients

Responsible for assessing business unit compliance with applicable regulatory requirements and fulfilling the requirements of the Designated Compliance Officer mandates

Work with IT teams to develop systems for better productivity and identify risks associated with current manual processes

Coordinate the implementation of any new or revised Policies and Procedures for Client Management

Ensure team members follow departmental policies and procedures, and participate in the development and implementation of standards, procedures, and controls for the department

Lead a high-performing team and provide ongoing coaching and feedback

**Must haves**:
Team leadership experience and a minimum of 2 years experience in corporate/commercial or securities industry, preferred

College diploma or university degree, or equivalent experience

5 to 7 years experience in a similar role

Proficient in Microsoft Office and Google Suite

Excellent written, verbal, and listening skills

Strong decision-making and problem-solving skills

Experience building successful internal/external relationships

A strong working knowledge of the securities industry and capital markets

Strong organizational, interpersonal, and communication skills

Ability to organize and prioritize tasks

Willingness and ability to adapt to a changing environment with sometimes competing priorities

In the market for

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.

  • Team Lead, Client Service

    7 months ago

    Toronto, Canada Mitacs Full time

    **_**This position can be fully remote or hybrid near Mitacs offices in Montreal, Toronto, Vancouver or Ottawa**_** **_ Do you want to be part of our innovative and entrepreneurial team?_** - Do you thrive in an entrepreneurial environment and enjoy working in a team atmosphere? Are you an “outside the box” thinker who strives to implement continuous...

  • Team Lead, Personal Support Services

    3 months ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:October 7, 2024 **LOCATION**:Toronto, ON - Dunn Ave **COMPENSATION**:$53,630 - $65,589 annually prorated **CONTRACT DURATION**:until September 30, 2025 LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges,...

  • Team Lead, Client Services

    4 months ago

    Toronto, Canada proSapient Full time

    Every day, somewhere in the world, important decisions are made. Whether it is a private equity firm deciding to invest into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, investors, and other stakeholders. Consulting and private equity firms come to proSapient when they need to discover...

  • Team Lead, Client Services

    4 months ago

    Toronto, Canada CAAT Pension Plan Full time

    Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day. The Team Lead, Client Services is integral to the success of the Client Services team and to CAAT’s guiding mission and growth strategy. Reporting to the Manager, Client...

  • Team Lead, Personal Support Services

    2 months ago

    Toronto, Canada LOFT Community Services Full time

    **DATE**:November 1, 2024 **LOCATION**:Orillia, ON - Tudhope Manor **COMPENSATION**:$53,630 - $65,589 annually prorated LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving...

  • Team Lead, Client Services

    1 week ago

    Toronto, Canada Sephora Full time

    **Job ID**: 217687 **Store Name/Number**: ON-Bayview Village (0892) **Address**:, Toronto, ON, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store...

  • Team Lead, Client Services

    7 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 246538 **Store Name/Number**: ON-Bloor Street (0508) **Address**: 77 Bloor Street West, Unit #1, Toronto, ON M5S 2B4, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora...

  • Team Lead, Client Services

    7 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 237840 **Store Name/Number**: ON-Yorkdale (0502) **Address**: 3401 Dufferin Street, Space # CRU 233, Toronto, ON M6A 3A1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora...

  • Team Lead, Client Services

    7 months ago

    Toronto, Canada Sephora Full time

    **Job ID**: 232111 **Store Name/Number**: ON-Bayview Village (0892) **Address**: 2901 Bayview Avenue, Toronto, ON M2K 1E6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Team Lead, Client Services, you will be supporting all departments on the sales floor within a specific Sephora location....

  • Team Lead, Client Services

    7 months ago

    Toronto, Canada CBI Health Full time

    **Full time Team Lead, Client Services** The Team Lead, Client Services is responsible for overseeing the client services teams (short term, long term, or intake within assigned Pod), ensuring efficient allocation of resources, and maintaining effective communication with all stakeholders. The role is responsible to take the necessary actions overseeing the...

  • Team Lead, Client Support Services

    6 months ago

    Toronto, Canada TMX Group Limited Full time

    Venture outside the ordinary - TMX Careers The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action,...

  • Lead, Client Service Team, Na

    3 weeks ago

    Toronto, Canada Corpay Full time

    Corpay is currently looking to hire a Client Service Team Lead within our Cross Border division. This position falls under our Cross Border line of business and is located in Toronto, ON. This role will require you to work with a sophisticated institutional client base including alternative funds, private capital managers, family offices and other...

  • Client Support Services Manager

    7 days ago

    Toronto, Canada Dixon Hall Neighbourhood Services Full time

    **Dixon Hall Neighbourhood Services (DHNS**) is a multi-service agency located in the heart of east downtown Toronto committed to realizing the vision of a city where everyone thrives. Since 1929, we have been touching the lives of thousands of our community’s most vulnerable residents by providing a range of programs and services across every stage of...

  • Support Facilitator

    7 months ago

    Toronto, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly respond to the wishes, hopes, dreams and aspirations of each person we support. Montage Support Services is committed to providing quality support to people with disabilities. This is accomplished through a shared focus of families, staff...

  • Team Lead, Client Relations

    6 months ago

    Toronto, Canada HomeEquity Bank Full time

    WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...

  • Team Lead, Client Services

    7 months ago

    Toronto, Canada MEDCAN Full time

    About Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...

  • Support Facilitator

    2 months ago

    Toronto, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly responds to the wishes, hopes, dreams and aspirations of each person living with us. Montage Support Services is committed to providing quality support to people with complex support needs. This is accomplished through a shared focus of...

  • Support Facilitator

    6 months ago

    Toronto, Canada Montage Support Services Full time

    _Montage Support Services is a leading service provider that offers innovative and individualized services that directly responds to the wishes, hopes, dreams and aspirations of each person living with us. Montage Support Services is committed to providing quality support to people with complex support needs. This is accomplished through a shared focus of...

  • Client Experience Team Lead

    7 days ago

    Toronto, Canada Citi Full time

    Provide strategic vision and direction for your team - Establish culture of accountability such that team is established as the advocate for the client - Effectively communicate and deliver against agreed strategy and goals - Deliver goals established for portfolio revenue retention and client satisfaction measures for your own and your team portfolio -...

  • Team Lead, Support

    7 months ago

    Toronto, Canada reSolved Full time

    **About reSolved** **We partner with organizations that do good, so they can be better. Because we believe there is always a better way. **Our clients have a clear purpose and vision. They are the leaders, innovators, allies, and dynamos solving society’s complex challenges and making the world a better place. reSolved is the silent partner that helps...