Customer Service/online Orders
2 weeks ago
The Canadian Tire team member works in a fast-paced environment that involves constant interaction with customers.
These positions requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register and computer.
**Online Order Specific tasks**:
- Answer phones
- Cut Keys
- Hunting/Fishing Licenses
- Online Orders and Curbside Pick Ups
- Party City Balloon Orders
- General area Maintenance
**Customer Service Specific Tasks**:
- Answering and directing phones call
- Returns and exchanges
- Warranty Questions
- Credit Card Applications
- General inquiries
- Hold Forms
- Credit card Payments
- Front area maintenance
- Back up cash / cashier aid
**General Responsibilities and Tasks**:
- Smiles, make eye contact, greets and thanks customers (by name where possible).
- Directs customer to the location of requested items.
- Suggests value-added and related products to customers to ensure they get home with all they need.
- Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations and conflict resolution in a professional manner.
Operations
- Operates cash register and all point of sales functions.
- Processes customer purchases efficiently, following standardized procedures.
- Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
- Balances cash and is aware of amount of cash on hand.
- Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).
- Takes returns to stock product in respective department.
- Reports stolen and damaged goods to Management.
- Alerts management to security problems.
- Alerts the respective department on any customer inquiry or concern.
- Shares opinions and ideas on how to improve store success.
- Participates in meetings and all training as required; listens to feedback to improve their own abilities.
- Complies with company, store and department policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.
**Requirements**:
- Basic math and typing skills.
- Ability to work efficiently with computerized systems.
- Ability to work independently.
- Experience in a customer service role and/or with a Canadian Tire store is an asset.
- Ability to operate a cash register.
- Ability to identify Canadian currency from foreign currencies.
- Strong English, written and spoken.
**Required Skills and Abilities**
- Strong orientation towards **customer service excellence**.
- **Highly approachable, customer-oriented** individual who thrives in offering exceptional service to customers.
- Strong belief in the Canadian Tire Values of **honesty, integrity, and respect**.
- Effective written and oral **communication skills** (probing, listening, etc.) and the ability to maintain **professional communication**, even in challenging situations.
- Ability to complete **detail-oriented retail tasks** according to instructions and to demonstrate **responsibility for outcomes**.
- Ability to work in a fast-paced **team environment** that provides assistance and support to co-workers to achieve common goals.
- Ability to **resolve retail **and/or **customer issues**.
- Ability to **multitask, adapt** and **cope with challenging and changing situations**.
- **Positive attitude, punctuality and solid work ethic**.
**Potential Career Opportunities**
- Next levels: Customer Service Representative, Merchandiser, Cashier Supervisor, and Department Manager.
- Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.
- Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).
**Physical Demands and Working Conditions**
In compliance with the store’s Safety and Health Policies and Procedures:
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist**.**:
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