Assistant Manager

7 months ago

Delta, Canada L'Aromas Coffee Roasters Full time

**Position Title: Assistant Manager (Dining Services) - L'aromas (Tsawwassen)**

**Hours: 11am to Close - Wednesday to Sunday (Negotiable)**

**Job Summary**:
The assistant manager is responsible for leading all team members in the efficient and profitable operation of a L’aromas store. He/she is responsible to assist the store manager in managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members.

**Responsibilities**:

- Meet store budgets and goals working with Store Manager
- Assist Store Manager with off-site events, as needed
- Know and ensure all cash handling procedures are followed
- Track store inventory daily, weekly and monthly
- Verify delivery of products is accurate
- Ensure team members are performing all of their duties
- Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
- Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
- Maintains a clean well-merchandised store, following visual presentation plans and standards.
- Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
- Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.

**Service**:

- Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.
- Pro-active in solving customer problems and satisfying customers in various situations.
- Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
- Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
- Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
- Assesses and provides adequate staffing to provide efficient and friendly, superior service.
- Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.

**Product**:

- Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
- Ensures that all Company food offerings maintain the highest quality.
- Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
- Tastes drink and food products on a per shift basis for quality assurance.

**Training & Development**:

- Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.
- Demonstrates the ability to lead, effectively communicate, and champion L’aromas Coffee Guiding Principles, Rules, and Standard Operating Procedures.
- Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
- Ensures each team member has received proper training to perform as a barista or shift lead efficiently.
- Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
- Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

**Qualifications**:

- College education preferred. 3 years retail management experience required.
- Proficient on a computer; familiar with software programs such as Word, Excel, Outlook.
- Must be able to work overtime, including weekends, evenings and special events as needed.
- Well-organized, detail-oriented and able to multi-task.
- Must have effective problem solving/decision making abilities.
- This position will require frequent standing and use of hands and arms.
- Must have excellent verbal and written English communication skills.
- Must be able to be on call to support store operations
- Available to work at least 40 - 45 hours a week
- Must be able to work under pressure and stress
- 2 years of supervisory experience, preferably in retail
- 2 years of customer service experience, preferably in retail
- Ability to attract, hire, train, and retain a strong team
- Previous cash handling experience
- Have a sense of urgency to complete tasks
- Self-motivated
- Strong sense of ownership and desire to build sales and train strong team members
- Ability to lift over 25 pounds

**Salary**: $45,000

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