Assistant Manager, Customer Service

4 weeks ago

Delta, Canada City of Delta Full time

One of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence.
**City of Delta**:
**Assistant Manager, Customer Service**:
The City of Delta is seeking a driven and collaborative Assistant Manager, Customer Service, to play a pivotal role in enhancing customer service operations across all recreation facilities. Reporting to the Recreation Services Manager - Business Services, the Assistant Manager will oversee and provide leadership for Customer Service offices at all City Recreation Facilities. This role includes recruitment, training, development, and succession planning of customer service staff, as well as maintaining consistent service delivery standards. The Assistant Manager will support the Manager in performance management and labor relations while overseeing staff performance, providing mentorship, and facilitating professional development opportunities to ensure a motivated workforce.

A key aspect of this position is contributing to the long-term strategic planning for the Customer Service division within the Parks, Recreation, and Culture Department. This will involve participating in the development and implementation of annual work plans and ensuring that all goals and objectives align with the City’s broader initiatives. Additionally, they will participate in budget preparation and financial monitoring, ensuring resources are used effectively. This position also involves developing and updating policies and procedures to ensure smooth operations and the health and safety of both staff and patrons. Strong leadership abilities, and excellent organizational skills are essential to this role.

As a key contact for customer service inquiries and complaints, the Assistant Manager will ensure timely and effective issue resolution. Strong leadership, initiative, and organizational skills are required to maintain high service standards while supporting the goals of the Parks, Recreation, and Culture Department. Additionally, they will prepare reports, memos, and documentation that support the division’s objectives and assist the Manager in planning and decision
- making.

**Required Knowledge, Skills and Abilities**
- Ability to provide leadership and direct supervision to supervisors and support staff in annual performance reviews, training and development, mentorship, coaching while ensuring alignment with the department and area strategic plans
- Experience supervising staff in a unionized environment, and responding to, resolving and actively participating in Human Resources and labour relations issues
- Ability to prepare accurate written correspondence, reports, memos and presentations that may include public and senior management
- Ability to establish and maintain effective working relationships, and to deal effectively and courteously with staff, the public, schools and user groups
- Ability to identify problems or issues and develop effective solutions, resolve complex problems, and gain cooperation among interested groups
- Ability to analyze and monitor operating budgets using PeopleSoft and to allocate resources accurately
- Strong computer skills including proficiency with Microsoft Word, Excel and Outlook along with experience using Xplor Recreation
- Strong interpersonal and communication skills

**Desirable Training and Experience**
- University Degree in a relevant field such as Recreation Management, Business or Public Administration
- Experience with Xplor Recreation software considered an asset

**Required Qualifications**
- Minimum of 5 years of progressive supervisory experience, preferably in a unionized environment
- Proficiency in budget management and financial oversight
- Valid Class 5 BC Driver’s Licence.

This position may require evening and weekend work.

At the City of Delta, we are committed to recruiting and retaining a diverse workforce that is representative of our community, providing equal opportunity and fostering an inclusive workplace where our individual differences are recognized, valued and celebrated.

We thank all applicants for their interest; only those under consideration with be contacted.

Education : Bachelor’s degree
Experience : 5 years or more

  • Automotive Service Assistant Manager

    4 weeks ago

    Delta, Canada Shortstop Auto Service Full time

    **Shortstop Auto Service** - Tsawwassen’s premier full service auto service centre and Big O Tire Dealer is seeking an experienced Assistant Manager for their modern 5 bay facility. **Responsibilities** Ensure a smoothly run and organized facility with a focus on the highest quality customer service Book appointments, greet customers, generate...

  • Assistant Manager, Customer Service

    4 weeks ago

    Delta, Canada Corporation of Delta Full time

    **Assistant Manager, Customer Service** **Delta, British Columbia, Canada**: **Location**:Recreation/Facilities **Employment group**: Exempt **Hours of Work**: 40 Hour Work Week **Job ID**:24-246 EX One of the sunniest regions in BC’s Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking...

  • Customer Service Representative

    3 weeks ago

    Delta, Canada Acorn Service Group Full time

    Customer Service Representative Acorn Service Group is excited to be adding to our team! Are you a self-starter with excellent, empathetic and effective communication skills. We help people solve problems by working together as a team. Time-management and ability to work independently is necessary to be successful in the role. The work: - Maintain a...

  • Customer Service Manager

    3 weeks ago

    Delta, Canada CATALYS Lubricants Full time

    The person may be located in Delta or Edmonton **Who are we?** We are a family business that has been built up from generation to generation since 1945. In the last few years, Groupe Crevier has moved towards accelerated growth. The company now has 4 production and packaging units and 15 warehouses across the country. In order to offer a local presence to...

  • Customer Service Sales Assistant

    3 weeks ago

    Delta, Canada Focus-BC Full time

    Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. Focus BC is looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. As a...

  • Customer Service Account Manager

    4 weeks ago

    Delta, Canada GPS Logistics and Warehouse Services Full time

    **GPS Logistics & Warehouse Services**, was founded on the principle of providing the best in customer service while providing the highest level of customer satisfaction in all that we do. Located on Annacis Island, Delta, B.C., in the heart of Vancouver's lower mainland, we are central to Deltaport, The Port of Vancouver and the USA border. We are looking...

  • Administrative Assistant/customer Service

    2 weeks ago

    Delta, Canada WestBond Industries Full time

    **Permanent Full Time Administrative Assistant/Customer Service** Required immediately by a paper converting company in the Tilbury Industrial area. Hours are Mon. - Fri. 8:30am - 4:30pm. Must be friendly, hard working, efficient and extremely detail oriented. Duties include data entry, reception/customer service, filing, etc. Experience with MS office...

  • Customer Service Representative

    3 weeks ago

    Delta, Canada Treeco Wood Flooring Specialists Full time

    Job Title: Customer Service Representative Job Overview Key Responsibilities: - Customer Relationship Management: Build and maintain strong, long-lasting relationships with past, existing, and prospective customers to drive customer satisfaction and loyalty. - Order Processing & Support: Respond promptly to customer inquiries, provide accurate price...

  • Customer Service Representative

    4 weeks ago

    Delta, Canada Treeco Wood Flooring Specialists Full time

    Job Title: Customer Service Representative Job Overview Key Responsibilities: - Customer Relationship Management: Build and maintain strong, long-lasting relationships with past, existing, and prospective customers to drive customer satisfaction and loyalty. - Order Processing & Support: Respond promptly to customer inquiries, provide accurate price...

  • Customer Services Assistant 1

    2 weeks ago

    Delta, Canada Fraser Valley Regional Library Full time

    **Closed**: September 2, 2024 **Job Type**: Permanent, part time **Affiliation**: CUPE **Location**: Tsawwassen Library **Weekly Hours**: 25 **Schedule**: Sun 9:30 am to 5:00 pm; Mon 12:30 pm to 8 pm; Thurs 4 pm to 8 pm; Fri 9:30 am to 5:00 pm **Job Start Date**: Sept 8, 2024 **Pay Grade**: 5 **Min Wage**: $31.69 **Max Wage**: $32.44 **THE POSITION**: Under...

  • Sales Assistant/customer Service

    1 week ago

    Delta, Canada Star Diamond Tools Inc. Full time

    We're looking for a sales professional who has an enthusiastic attitude and is looking for future advancement with our company. **About Us**: Star Diamond Tools was founded in 1994 and is a national wholesaler of industrial diamond tooling. We provide diamond saw blades, core bits and grinding tools to Canadian specialty contractors and the equipment rental...

  • Customer Services Assistant 1

    3 weeks ago

    Delta, Canada Fraser Valley Regional Library Full time

    **Date closed**: February 17, 2025 **Job Type**: Temporary, part-time **Affiliation**: CUPE **Location**: Tsawwassen Library **Weekly Hours**: 22 **Schedule**: Sunday 1:00 pm to 5:00 pm, Monday 10:00 am to 2:00 pm, Tuesday 10:30 am to 6:00 pm, Thursday 10:30 am to 6:00 pm **Job Start Date**: March 2, 2025 **Job End Date**: September 2, 2025 **Pay Grade**:...

  • Customer Service Representative

    2 weeks ago

    Delta, Canada Western Pacific Transport Ltd Full time

    Western Pacific Transport Ltd is a leading trucking and logistics company specializing in efficient transportation and supply chain management. With a commitment to delivering top-quality service, we are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR, you will be our company's...

  • Customer Service Representative

    4 weeks ago

    Delta, Canada Harlan Fairbanks Full time

    **Customer Service Representative (Full-Time)** **Location: Delta Branch** **About Harlan Fairbanks**: Harlan Fairbanks, a leader in snack food and beverage programs since 1938, is seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our Delta Branch. We provide comprehensive snack food and beverage solutions, from equipment...

  • Assistant Manager, Cultural Services

    4 weeks ago

    Delta, Canada Corporation of Delta Full time

    **Assistant Manager, Cultural Services** **Delta, British Columbia, Canada**: **Location**:Recreation/Facilities **Employment group**: Exempt **Hours of Work**: 40 Hour Work Week **Job ID**:24-247 EX One of the sunniest regions in BC’s Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is...

  • Assistant Manager, Cultural Services

    4 weeks ago

    Delta, Canada City of Delta Full time

    One of the sunniest regions in BC's Lower Mainland, Delta embraces three unique communities - Ladner, North Delta and Tsawwassen. The City of Delta is looking for dedicated individuals to join our team and share in our commitment to lead the way in public service excellence. **City of Delta**: **Assistant Manager, Cultural Services**: The City of Delta is...

  • Customer Service Representative

    4 weeks ago

    Delta, Canada MAPEI Inc. Full time

    Come and join our Mapei team. We will take care of you: Work-family balance Group insurance & Pension plan with company contributions Employee Assistance Program Years of Service Recognition Program Referral program (because there is no one better than you to make the company known) Sick days Social activities Employee discount to build your future **Under...

  • Customer Service Representative

    4 weeks ago

    Delta, Canada APG Canada West Full time

    Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North...

  • Customer Service Representative

    3 weeks ago

    Delta, Canada APG Canada West Full time

    Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North...

  • Rsw R15

    3 weeks ago

    Delta, Canada BC Public Service Full time

    Posting Title- RSW R15 - Assistant Operations Supervisor- Position Classification- RSW R15- Union- GEU- Work Options- Location- Delta, BC V4L 2M1 CA (Primary) - Salary Range- $59,015.56 - $66,749.47 annually- Close Date- 11/6/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety & Sol General-...