Unit Claims Manager

4 days ago

Ajax, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We are looking for a Unit Claims Manager, Property to join our team

As a Unit Claims Manager for our Property team, you will be responsible for providing leadership and technical expertise to a team of claims professionals. You and your team will be accountable for providing quality service, completing work processes effectively and efficiently, and continuously identifying areas of improvement.

**What you'll do here**:

- Participate in the development and implementation of business plans and manage operations to achieve key business goals
- Provide effective leadership, motivate staff and be responsible for hiring and delivering employee performance feedback
- Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees
- Develop, recommend and implement management and/or organizational initiatives to support company strategies including changes to organizational structure and process/technology improvements
- Act in a consultative and advisory capacity on claims matters such as, policy interpretation and settlement negotiation to help resolve claims-related issues
- Liaise with other claims experts on technical and administrative issues

**What you bring to the table**
- University degree/college diploma preferred
- Ongoing commitment to self-development
- A minimum of 5 years work experience in claims handling, with at least 2 years of team management experience
- Good understanding of commercial property claims, policy interpretation
- Completed or are working toward a Chartered Insurance Professional (CIP) designation
- Leadership skills including the ability to motivate and coach staff to deliver results
- Strong communication and customer service skills
- Self-driven attitude and an advocate of leading change
- Ability to analyse and interpret data to drive innovation
- Maintain productive business relationships and effective communication other claims teams, underwriting and vendors

IN-ON #LI-Claims #LI-Hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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