Client Care and Investigations Specialist

5 days ago


Calgary, Canada Caliber Communications Full time

**Position Summary**

Reporting directly to the company’s Region Sales Manager for Western Canada, this role will focus on ensuring customer service excellence, investigations as well as providing support to the sales/service team to grow revenue and customer base in Western Canada across multiple industries.

**Specific Duties/Responsibilities**
- Work with Site Supervisors and other client representatives to ensure a high level of customer satisfaction is maintained at all times
- Review, prepare and present client contracts and quotes in a timely manner
- Review and amend current client site drawings and monitoring equipment configurations, placement etc. to facilitate our quality standards for monitoring as well as to meet client expectations
- Consistent effective and timely communication between Calibers internal operations teams (Sales, Monitoring, Operations, Production) and its clients
- Build relationships with clients to encourage new and repeat business opportunities
- Work with our sales team to develop and make presentations to existing clients as well as potential clients
- Assist with the coordination of site installations and changes
- Monthly account review to maintain accuracy
- Discreet handling of confidential materials and information
- Research and investigate incidences on client sites via video footage
- Completing accurate and precise investigation reports, which is utilized for clients, such as written documents and video evidence

**Core Competencies**
- Self-motivated and committed to constant learning and development
- Ability to analyze / prioritize problems and resolve in a timely manner
- Team oriented to ensure client issues are explored and addressed in a professional manner
- Maintain a professional attitude when representing the Company
- Strong oral and written communications and report writing skills
- Excellent customer service, communication and interpersonal skills to interact effectively with a broad range of internal and external parties
- Strong organizational skills
- Ability to prioritize tasks and work under pressure to meet deadlines
- Proficient in Microsoft Office Suites (Word, Outlook, and Excel)
- You must possess advanced problem-solving abilities
- Be extremely organized and have strong attention to detail

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)


  • Private Investigator

    3 months ago


    Calgary, Canada Progress Investigations Full time

    You will be responsible for conducting covert field surveillance throughout Fort McMurray and the surrounding area. As a Private Investigator performing surveillance, you must be a strong problem solver, pay excellent attention to detail, and display professionalism and high moral and ethical integrity. You must be capable of completing investigations while...

  • Private Investigator

    7 months ago


    Calgary, Canada Progress Investigations Full time

    You will be responsible for conducting covert field surveillance throughout Calgary and the surrounding area. As a Private Investigator performing surveillance, you must be a strong problem solver, pay excellent attention to detail, and display professionalism and high moral and ethical integrity. You must be capable of completing investigations while...


  • Calgary, Canada Intrepid Investigations Full time

    A private Investigation organization distinguished by its reputation for quality, professional standards and employee recognition, Intrepid Investigations seeks both inexperienced and experienced private investigators who are motivated by and enjoy working in a performance driven atmosphere that emphasizes kindness and teamwork. **Role**: This role will...


  • Calgary, Canada Intrepid Investigations Full time

    A private Investigation organization distinguished by its reputation for quality, professional standards and employee recognition, Intrepid Investigations seeks both inexperienced and experienced private investigators who are motivated by and enjoy working in a performance driven atmosphere that emphasizes kindness and teamwork. **Role**: This role will...


  • Calgary, Canada Intrepid Investigations Full time

    A private Investigation organization distinguished by its reputation for quality, professional standards and employee recognition, Intrepid Investigations seeks both inexperienced and experienced private investigators who are motivated by and enjoy working in a performance driven atmosphere that emphasizes kindness and teamwork. **Role**: This role will...


  • Calgary, Canada Western Veterinary Specialist & Emergency Centre Full time

    **Western Veterinary Specialist & Emergency Centre** is currently welcoming a customer service focused **Veterinary Reception, Client Care Specialist** to join our clinic. This **full-time rotation** opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary...


  • Calgary, Alberta, Canada Care Full time

    Job Title: Personal Care Specialist - Elderly SupportWe are seeking a compassionate and experienced Personal Care Specialist to join our team at Care. As a trusted caregiver, you will provide top-notch support to elderly individuals in their homes, ensuring they maintain their independence and dignity.About the Role:In this role, you will be responsible for...

  • Client Care Specialist

    7 months ago


    Calgary, Canada VCA Animal Hospitals Full time

    **Veterinary Reception, Client Care**: **Location: Calgary, AB**: Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us...

  • Investigator

    3 months ago


    Calgary, Canada Real Estate Council of Alberta Full time

    **The Opportunity** Are you an experienced investigator with an interest in the real estate industry or professional regulation? Do you want to help build the real estate industry’s reputation and protect the public? Or are you an experienced licensee looking for a new challenge? If so, this may be the career opportunity for you! The Real Estate Council...


  • Calgary, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Investigator, General Investigations Unit** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT REGULATORY...

  • Security Investigator

    2 weeks ago


    Calgary, Canada Refraction Asset Management Full time

    Work Term: Temporary - Work Language: English - Hours: 42 hours per week - Education: Bachelor's degree - Experience: Experience an asset - Financial forensics and fraud investigation - Law enforcement intelligence analysis - Criminal justice and corrections, other - International finance - or equivalent experience - ** Work site environment**: - Air...


  • Calgary, Canada Alberta Gaming, Liquor and Cannabis Full time

    **Anti-Money Laundering Investigator** **ABOUT AGLC** Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust. **ABOUT REGULATORY SERVICES** Regulatory...

  • Client Care Specialist

    3 months ago


    Calgary, Canada Springbank Pet Hospital Full time

    _**Are you a customer service extraordinaire? Have you been waiting for an amazing opportunity to be a part of something special? Are you ready to take your career to the next step?**_ Springbank Pet Hospital is excited to be searching for another superstar to join our team. Consider the possibilities of thriving in our supportive and fun culture. A...

  • Client Care Specialist

    4 months ago


    Calgary, Canada Dand Vet Clinics Full time

    _**Are you a customer service extraordinaire? Have you been waiting for an amazing opportunity to be a part of something special? Are you ready to take your career to the next step?**_ Dand Vet Clinics is excited to be searching for another superstar to join our team. Consider the possibilities of thriving in our supportive and fun culture. A culture where...


  • Calgary, Canada Prema Wellness Full time

    Job description - Under New Management! * Prema Wellness is your all-inclusive Wellness Center in Calgary! We are looking for an empathetic and nurturing Client Care Specialist to join our team. Our multi-faceted therapists are dedicated to providing a luxury and caring approach to all our treatments. Prema will be a great fit if you are: - Motivated,...

  • Client Care Specialist

    7 months ago


    Calgary, Canada Springbank Pet Hospital & Wellness Centre Full time

    Springbank Pet Hospital is looking to add a part-time or full-time client care specialist to our wonderful team of professionals! We are a privately owned clinic on the West side of Calgary with 8000 square feet of hospital space! In addition to our regular GP practice, we offer integrative and wellness services which include, rehabilitation, laser therapy,...


  • Calgary, Canada Rogers Insurance Ltd Full time

    We take a **human approach to insurance**._ - We staff and hire the very best. People who are professional, experienced, and genuinely focused on not just meeting, but exceeding the needs of our customers. We have a lot of fun and we are committed to being an employer of choice by providing employer paid benefits, on-site insurance education and all sorts of...


  • Calgary, Alberta, Canada THE MAD TASKER Complete Home Care Full time

    We are seeking a compassionate and dedicated Senior Care Specialist to join our team at THE MAD TASKER Complete Home Care. This is a unique opportunity to make a meaningful difference in the lives of seniors and their families.About UsAt THE MAD TASKER Complete Home Care, we pride ourselves on providing exceptional care and support to our clients. Our team...


  • Calgary, Alberta, Canada Equitable CA Full time

    We are seeking a skilled Client Care Specialist to join our team at Equitable CA. This is a full-time position that offers a healthy work-life balance, with opportunities for growth and development.Job SummaryThe Client Care Specialist will provide exceptional service to internal and external clients, responding to inquiries and resolving issues in a timely...

  • Client Care Specialist

    3 months ago


    Calgary, Canada Intercare Corporate Group Full time

    Come and join the Heart of Excellence! We are looking to recruit a part time Client Care Specialist for our Kingsland Terrace in Calgary, Alberta. If you are a dedicated and compassionate Health Care Aide who is looking to make a difference in the lives of our Supported Living residents by providing quality care, read on! This job may be for you! The...