Service Technician

3 months ago

Dartmouth, Canada National Seating & Mobility Full time

**Scope**

As a Service Technician, the employee will install, test and repair NSM’s medical equipment, provide instructions to clients on how to properly use their products, further assist customers if they are facing any difficulties when operating their devices either by phone or on site.

**Reports to**: Branch Manager

**Role and Responsibilities/Essential Functions**
- Deliver, set up and install out of store of products at customers' homes and facilities.
- Assist in the preparation of power and manual wheelchairs and components and related equipment for demonstration by the seating and mobility consultants.
- Pick up of equipment from customer residences, including the review that all components of the equipment are returned and are not damaged.
- Use specifications from the Seating & Mobility Specialist to optimize the configuration of manual wheelchairs, walkers and other medical equipment prior to delivery to customers.
- Carry on maintenance, service, setup and repair of NSM owned equipment for use by NSM sales and customer service staff for trials and demonstrations
- Establish maintenance, service, setup and repair of customer owned equipment both within the Branch and at the customer's home & facilities.
- Maintenance of tools, shop supplies and other items necessary for the conduct of the service work
- Repair troubleshooting issues for customers either in store or on-site at the customers' home.
- Care and control of the NSM and customer owned equipment that is brought into the service area for setup, repair or assessment.
- Communicate directly with Suppliers and their staff for the purposes of obtaining technical assistance, resolution of warranty issues, obtaining Return Authorizations and ensuring defective goods are returned in the manner prescribed by the supplier.
- Maintain proper records of work performed, including recording both time and materials (parts and supplies) used to perform repairs or other servicing on customer and NSM owned equipment
- Work with the instore client care coordinators to review the day's paperwork, assisting in keeping the warehouse organized.
- Learn new products to help identify equipment and components by attending in
- store training sessions.
- Manage time by attending to appointments at the time reserved, contact the office if appointments are running late, return to the office to perform in-store duties when appointments are complete.
- Assist other technicians in the performance of their duties when asked, including the delivery of equipment to customers and assistance with repairs.

**Competencies** **/ Skills**
- Exceptional attention to detail
- Autonomous
- Diagnose and solve problems based on customers’ non-technical descriptions
- Lift heavy equipment, work in confined spaces and bend frequently
- Excellent verbal communication skills
- Team player
- Capable of working quickly under pressure

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Licence/Certification:

- Driver's License (required)

Work Location: In person

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