Computer Support Technician

3 months ago

London, Canada Fanshawe College Full time

First Section

**Posting Number**
- 41427**Requisition Title**
- Computer Support Technician**Internal Posting Closing Date**

**External Closing Date**
- 10/24/2024**Open Until Filled**
- No**Campus Location**
- London**Department**
- Academic Technical Support Services (TSA)**Employment Group**
- Support**Pay Details**
- $31.05**Hours of Work per Week**
- 35
Monday to Friday 8:30 a.m. to 4:30 p.m.
Averaging of hours applies according to the Support Staff Collective Agreement (Appendix C).**Summary**

**Working at Fanshawe College**Note**:This is a full-time Support position (35 hours per week).

**Duties**:Under the general supervision of the Director, End User Solutions, and with guidance from lead technical support coordinators, the incumbent provides high-quality customer services by carrying out a variety of assigned technical support tasks involving College and student technology devices. Typical activities include: set-up, configuration and testing of computers, laptops and related equipment; on-site or remote troubleshooting and resolution of hardware and software problems; assisting computer support technologists and coordinators in the implementation of computer/network cyclical and ad hoc work and projects; and responding by phone, online or in-person to client requests for technical advice and service/support.**Qualifications**
- Post-secondary 2-year diploma in a computer-related discipline with an emphasis on the diagnosis and resolution of hardware and software issues
- Minimum 2 years’ experience in computers and other associated technology devices. The experience and expertise needs to cover:
a) The diagnosis, troubleshooting and installation of PC/MAC and other technology platforms;
c) The troubleshooting of both hardware and software, including testing methodology and procedures.
- An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
- Valid G Drivers License
- Access to a reliable vehicle
- Demonstrated strong organizational skills and attention to detail
- Demonstrated ability to work independently and as a team
- Demonstrated excellent verbal and written communication skills

**General Information**
- While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

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