Cpb: Branch Banking Delivery Excellence Intern/co-op

2 months ago

Toronto, Canada TD Bank Full time

**Role Type**:
Internship/Co-op

**Work Term**:
Winter/Term 2

**Work Location**:
Canada

**Hours**:
37.5

**Pay Details**:
Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our **Co-op/Intern Programming **is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

- Leadership talks with key Leaders from across the organization
- Connect and Learns on topics such as Innovation
- Diversity and Inclusion and Personal Branding and so much more

**DEPARTMENT OVERVIEW**

**Canadian Personal Banking (CPB) **provides a comprehensive suite of deposit, saving, payment and lending products and advice through a network of 1,062 branches, 3,438 automated teller machines (ATM), mobile specialized salesforce, and telephone, mobile and internet banking services. CPB is comprised of the following line of businesses:

- **Real Estate Secured Lending (RESL) & Specialized Sales Force (SSF) **help Canadians achieve their homeownership financial goals throughout the entire customer journey with Mortgages and TD Home Equity FlexLines.
- **Canadian Card Payments, Loyalty & Personal Lending (CCPL&PL) **is responsible for Credit Card and Personal Lending Banking Products that meet the unsecured borrowing needs of Canadians while enhancing TD's loyalty offerings and partnerships that improve the value propositions for our customers.
- **Everyday Savings & Investing (ES&I) **is responsible for the day-to-day banking products (Chequing domestic and cross-border banking, Overdraft Protection, Savings, GICs and Mutual Fund products) that meet the everyday banking savings and investing needs of Canadians
- **Branch Banking Delivery Excellence (BBDE) **is responsible for building customer and colleague confidence by supporting approximately 18,000 Branch Banking colleagues in TD's more than 1,100 branches across Canada.
- **CPB Operations **focuses on enhancing and enriching how TD supports its customers by delivering specialized credit advice, underwriting, and fulfillment of key processes for Personal Banking.
- **Strategy & Enablement (S&E) **is focused on building and executing innovative strategies for CPB partners that lead to new and deeper customer relationships, new revenue streams, improved colleague and customer experience, and greater productivity overall.
- **Business Management & Governance (BMG) **team is responsible for enabling the Business to identify and understand the risks it faces and support the Business to manage its risks appropriately in alignment with the Bank's strategy and risk appetite.
- **Digital Transformation & Strategy **focuses on driving CPB's digital strategy in partnership with our business leaders, journey owners and enterprise stakeholders, including Platforms and Technology and Transformation, Enablement and Customer Experience.

**JOB DESCRIPTION**

The co-op/intern will join **Branch Banking Delivery Excellence (BBDE) **line of business and will support any of the following business groups and projects / initiatives

**Business Group**:Audit, Control & Regulatory Support**

**Main Initiatives / Projects**
- **Develop an inventory of Branch Banking controls & action a mapping exercise to identify associated policies/procedures/oversight**:

- **Identify gaps whereby procedures/oversight do not exist or require improvement**:

- **Identify a backlog of enhancements to improve the Branch Banking control environment**

**Main Responsibilities**
- Review and understand the Enterprise governance policies and guidelines that relate to CPB Risk Framework and 1A Monitoring activities needed to ensure completeness and compliance.
- "Connect the dots" across processes and controls to support documentation of quality control results
- Conduct research and analysis on data issues, draw conclusions based on the results, make recommendations on appropriate action(s).
- Manage stakeholders to ensure due diligence is taken to support the completion and accuracy of required reviews
- Identify, suggest, and actively participate in process improvements ideation with multiple stakeholders
- Develop and deliver presentations/communications to management and partners

**Skills / experience**
- Risk and control mindset
- Analysis of large amount of data using advanced Excel skills to support conclusions
- Superior communication and presentation skills (PowerPoint)
- Collaborate and negotiate solutions with a variety of stakeholders
- Self-driven and detailed oriented
- Adapt and thrive in a dynamic environment

**JOB REQUIREMENTS**
- C

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