Customer Service and Administration Officer

4 weeks ago

Nepean, Canada Obasan Ltd Full time

As the **Customer Service and Admin. Officer **at Obasan, you’ll have the opportunity to join a fast-growing, environmentally-conscious company with progressive core values. We design and manufacture beautiful, organic mattresses that are fully customized to fit each sleeper’s needs.

This is a permanent, daytime, full-time position for our Ottawa-based factory. As an active member of the Obasan team, you’ll be reporting directly to the General Manager.

The successful applicant will be in charge of overseeing the growth and success of customer interactions, improve customer experience throughout the sales process and help our marketing team with social media interactions.

The Opportunity:

- Front line customer experience specialist via online chat
- Accepting and processing new orders from E-Commerce, network of authorize retailers and our in-house sleep specialist. Keeping our customers aware of their order status, fulfillment, invoicing and payments.
- Making necessary shipping arrangement, and providing customers with tracking details. Scheduling local deliveries, prioritizing rush request
- Advice and resolve all customer issues to Obasan high level of satisfaction
- Prepare thank you and referral packages
- Assistant to in-house sleep specialist
- Publish content in editorial calendars across various social media platforms
- Engage with online community, facilitate online conversation with customer and respond to queries.

Job requirements:

- Communications skills in both English and French is a must.
- Strong communications and interpersonal skills
- Organized, independent, able to work under pressure to meet deadline and multi-task
- NetSuite (Oracle) experience preferred but not required
- Data entry experience preferred but not required

**Salary**:

- $45 000 + Bonus

**WHO WE ARE**

Obasan is a Canadian manufacturer founded in Ottawa in 1985, we proudly design and sell certified-organic, handcrafted mattresses and accessories.

Our values drive our interactions within the team and with our customers:

- Dedication: no matter what we do, we do it with passion.
- Kindness: treat others as you would like to be treated. We foster fairness, empathy and diversity.
- Always the best: results and customer delight without compromise.
- Onward and upwards: we constantly evolve who we are and what we do to ensure authentic relevance. We never stop evolving to meet the needs of the present and future.

At Obasan, we are proud to offer a fun, open-minded and progressive work environment as well as a competitive compensation package.

If you think that you share our values, we would love to have you join our team, and be a part of Obasan’s continued success and growth

**Salary**: From $45,000.00 per year

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Nepean, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Expected start date: 2023-02-27

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