IT Support Technician

16 hours ago


Montréal, Canada Maroline Inc. Full time

**COMPANY DESCRIPTION**

Maroline is privileged to offer consumers the most complete line of luxury appliances in the world. Showcasing **Sub-Zero’s** world-renowned refrigeration and wine storage units, **Wolf’s **famous cooking instruments, and **Cove **dishwashers. Together, these brands represent the premier kitchen appliances on the market today.

At Maroline, we are a culture-first company that believes in doing the right thing for our people. We strive to provide a work environment where you feel valued and challenged.

The IT Support Technician - Salesforce, is overall responsible for software support to Maroline’s internal teams and responsible for handling user requests.

**TOP REASONS TO JOIN THE TEAM**:

- A stable company with over 31 years of experience in the sale and distribution of
high-end appliances
- Competitive salary and benefits package
- Paid training to set you up for success
- Permanent full-time position with employer paid medical and dental group
insurance
- Work from home with employer provided computer equipment
- You will play a key role in the company’s success
- You will be part of an open-minded, diverse and welcoming team

**AS AN IT SUPPORT TECHNICIAN, SALESFORCE, YOU WILL**:

- Process requests in a timely manner
- Own incidents and requests until resolution
- Follow up to ensure satisfaction
- Other duties as assigned

**WHAT YOU’LL NEED TO SUCEED IN THIS ROLE**:

- 1-2 years experience in a customer service, IT support or back-office support function
- Strong analytical and problem-solving skills and ability to establish priorities
- High attention to detail with accuracy
- A collaborative team player attitude
- Fluent in English and French
- Good knowledge of Microsoft Office and Outlook
- Knowledge of Salesforce CRM is an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in Montréal, QC



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