IT On-site Support Technician

4 days ago

Montréal, Canada WSP Full time

The Opportunity:
WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the company. This position is made for those who like to be on the field and constantly in the heat of the action

Why choose WSP?
- We value and are committed to upholding a culture of **inclusion **and **belonging**:

- Our **Flexible **Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
- A **Canadian **success story - we're **proud **to wear the red and white of this beautiful country and show the world what Canada has to offer.
- **Enhance **the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
- **Outstanding **career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your **ideas and trying **new **things.
- A phenomenal **collaborative **culture and a workforce filled with genuinely **good **people **who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.

**WeAre **WSP
What you can expect to do here:

- Respond to IT incidents and requests at your main office and during visits to offices in the region where you are located.
- If necessary, transfer requests and incidents to a more specialized level of support.
- Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
- Collaborate with the various administrators and analysts (server, network, security, etc.) to ensure the resolution of complex incidents and the maintenance of infrastructure equipment.
- Develop collaborative relationships with office managers to better understand their IT challenges and work with your IT leader to address these needs as effectively as possible.
- Participate in office deployment, relocation and renovation projects.
- Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.).
- Occasional preparation and replacement of computer workstations when the local group responsible for the preparation of this equipment cannot respond within the required time.
- Maintain the inventory of IT assets in the CMDB rigorously.
- If necessary, help resolve IT incidents remotely.
- Participate in computer performance testing, report and documentation.
- Guide and train the users on best practices whenever possible and needed.
- Develop collaborative relationships with end users to personalize and improve the service.
- Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems.
- Maintain and improve the IT work desk, stockroom, etc.
- Contribute to the documentation of IT incident resolution processes.
- Participate in the development of long-term strategies and planning for the future needs of IT services.
- Other assigned tasks.

What you’ll bring to WSP:

- A very strong desire to serve and help users.
- A marked interest and a great curiosity towards information technologies.
- Able to communicate clearly orally and in writing.
- Know how to manage priorities and customer expectations.
- 2 to 5 years of experience as a level 2 support technician.

**Assets**:

- Degree or certificate in computer science or other computer-related discipline.
- A+, Network Plus or Help Desk Institute certification.
- Proficiency in Microsoft Office 365 and common office tools/software.
- Knowledge of ServiceNow.
- Knowledge of ITIL processes.

  • Desktop Support Technician

    3 weeks ago

    Montréal, Canada TTEC Full time

    Desktop Support Technician - On site Quebec, CAN (French not required) **Desktop Support Technician** Bringing smiles is what we do at TTEC... for you and the customer. As a Desktop Support Associate Technician working onsite, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning...

  • On-Site Technician

    2 weeks ago

    Montréal, QC, Canada Vaco Full time

    Vaco is looking for an On-Site Technician for our client, a major provider of managed IT services. If you're ready to take on exciting challenges while gaining hands-on experience with a variety of technologies, this position is perfect for you!The role: As an On-Site Technician, you will be a field ambassador, interacting daily with clients and users in the...

  • On-Site Technician

    3 weeks ago

    Montréal, QC, Canada Vaco Full time

    Vaco is looking for an On-Site Technician for our client, a major provider of managed IT services. If you're ready to take on exciting challenges while gaining hands-on experience with a variety of technologies, this position is perfect for you!The role: As an On-Site Technician, you will be a field ambassador, interacting daily with clients and users in the...

  • On-Site Technician

    3 weeks ago

    Montréal, QC, Canada Vaco Full time

    Vaco is looking for an On-Site Technician for our client, a major provider of managed IT services. If you're ready to take on exciting challenges while gaining hands-on experience with a variety of technologies, this position is perfect for you!The role: As an On-Site Technician, you will be a field ambassador, interacting daily with clients and users in the...

  • IT Technician

    4 weeks ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • IT Technician

    2 months ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Technician, IT Support

    3 weeks ago

    Montréal, Canada UAP Inc. Full time

    **Company Description** Why did the PowerPoint cross the road? To get to the other slide.** Join an Information technology team that doesn’t take itself too seriously, that has a can-do attitude and a variety of expertise. At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving...

  • Computer Technician Support

    3 weeks ago

    Montréal, Canada CMC Électronique Full time

    CMC is a company recognized worldwide for its innovative spirit and excellence in the design and manufacture of advanced avionics solutions for the civil and military aviation markets. This is a unique opportunity to be part of the CMC Electronics family. Use your knowledge and expertise to contribute to an experienced and motivated team mastering the...

  • Field Service Technician

    2 weeks ago

    Montréal, Canada IT Unlock Consulting Full time

    We are looking for a Field Service Technician with 3 years of experience with PC skills, troubleshooting, basic knowledge of networking, hardware, operating system and basic knowledge of electronics skills like working with ATMs is a plus. **Salary**: $45,000.00-$65,000.00 per year Schedule: - 8 hour shift - Monday to Friday Ability to...

  • IT Support Technician

    3 weeks ago

    Montréal, Canada Synergy IT Solutions Inc Full time

    Job description Synergy IT is looking for onsite techs around Montreal area on as required basis with one day notice for long term association like 5 years to begin with to serve their several local Clients onsite. Job Duties - Incidents / Break and Fix Services : Restoring the normal services operation of an end user service, includes the workstation...

  • Electronics Technician

    2 weeks ago

    Montréal, Canada On Side Après-Sinistre Full time

    ********: - To ensure our company success, our operations are rooted in the basic values of integrity, geneorsity, excellence, customer service oriented and respect. _ On Side Restoration is seeking an **Electronics Technician **to join our **Laval **team. The Electronics Technician is responsible for following instructions on work orders, focused on...

  • Environmental Technician, Site Supervisor

    4 weeks ago

    Montréal, Canada BBA inc. Full time

    **Type of position**: Temporary Description As an environmental technician, your duties will consist of working on client sites to ensure work is carried out in compliance with the directives set out in the permits. **Responsibilities**: Perform site supervision. Attend site meetings. Draft reports. Write and follow up on non-conformity reports. Ensure...

  • IT Technician

    4 weeks ago

    Montréal, Canada Glencore Full time

    **Location**: 220 Durocher Avenue, Montréal-Est, QC H1B 5H6 **Position type**: Permanent full-time position **IT Technician** **About Glencore**: Glencore is one of the world's largest diversified natural resources companies. It is also a major producer and marketer of more than 60 commodities. Our operations include approximately 150 mining and...

  • IT Support Technician

    4 weeks ago

    Montréal, Canada Great River Financial Services Inc (GRFS) Full time

    **Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...

  • IT Support Technician

    7 days ago

    Montréal, Canada Great River Financial Services Inc (GRFS) Full time

    **Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...

  • Deskside Support Technician

    4 weeks ago

    Montréal, Canada PeopletoGo Full time

    *Type:* Contract- 6 Months, (Chance for Perm)*Location:* 460 Rue Ste Catherine Ouest, STE 600*Start Date:* ASAP*Days/Hours: *Monday to Friday/ 9:00 AM to 5:00 PM*Pay:* $40.00 / hour*Hours/Week:* 40*Skill Level:* Level 3 Technician*Job Titles:* Deskside Support Technician*Responsibilities:* Perform I

  • Technician - Site Supervision - Bridges

    3 weeks ago

    Montréal, Canada CIMA+ Full time

    **Company Description** Welcome to a place where people are at the heart of everything we do.** Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects. We are a firm 100% owned by its employees and we value...

  • Supervisor, Level 3 support technician

    4 weeks ago

    Montréal, Canada Fed IT Full time

    Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

  • Supervisor, Level 3 support technician

    2 days ago

    montréal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

  • Supervisor, Level 3 support technician

    1 day ago

    montréal, Canada Fed IT Full time

    Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...