Tour Operator Supervisor

7 days ago


Markham, Canada NGH Tours Full time

Do you like to travel? Join us and plan the best tour for everyone

Here is some of your duty as Tour operator:
Booking and research on hotels about large/small group room blockage.

Contact, arrange and book with tour coach bus company.

Contact, assist and assign duties to Tour guides.

Research and design tour itinerary as a group.

Assist passengers to satisfy their travel requirement (such as travel visa, online check-in, etc)

**Requirements**:
1. At least 3 Years of experience in Tour Operation is mandatory.

2. Fluent in spoken and written English. Knowledge of Chinese (Mandarin and Cantonese) is a strong asset.

3. Strong communication skills and market awareness.

4. Exceptional customer service skills.

5. Proficiency working with Excel.

6. Communications. Ongoing communications with guide and operations management team - Creating Trip manifests (Guest Details)

7. Office Management. Proficiency with Gmail, Google Docs and Microsoft office, etc.

We will provide training if you have no experience. :)

天馬旅遊加拿大(集團)公司成立于1989年,是多倫多綜合實力最強的華人旅遊集團公司。總部及分店分別設立于萬錦市、多倫多市、士嘉寶區、北約克區、密西沙加市,並繼續在未來增加更多的分店,更好地服務來自各地的客人。公司的旅遊部(包括出境遊、入境遊和包團遊)、郵輪部、機票部,電子商務部及巴士公司,多年來爲顧客精心策劃各類旅遊服務,倍受各界人士賞識,成爲多倫多最著名的旅行社之壹。天馬旅遊經營北美巴士旅遊團,南美、歐洲、亞洲、非洲飛機團,及近年開展的中國境內旅遊團和越來越受華人歡迎的豪華郵輪團。在2010年,天馬旅遊成爲加拿大首批指定接待中國公民旅遊的“中國ADS旅行團指定接待旅行社”,接待了由中國國家旅遊局副局長杜江先生爲團長的首個“中國官方ADS赴加旅行團”; 2010年6月,受中國政府委托全面接待安排在多倫多召開的20國首腦會議(G20)胡錦濤主席中國政府代表團在多倫多開會期間的交通事務,得到了中國政府駐多倫多總領事館專門給天馬旅行社的表揚感謝信(感謝信見榮譽資質附件)。憑借多年的組團經驗和壹直以來“以客爲尊”的精神,天馬旅遊各旅行團均以當地著名旅遊景點爲中心,行程安排精彩豐富,專業導遊及領隊都能說標准流利的國語、粵語和英語,並有高度責任感,使團友能真正獲得“賓至如歸”的感覺,對旅遊景點留下深刻印象。

**Salary**: $17.00-$23.00 per hour

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Tour operator: 3 years (required)

**Language**:

- Chinese (Mandarin/Canonese) (required)

Licence/Certification:

- TICO (preferred)

Work Location: In person



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