Manager, Quality

5 months ago

Oakville, Canada Caivan Development Corporation Full time

Join our team as a **Quality & Service** Assurance Manager** and take charge of ensuring impeccable home quality and customer satisfaction The **Quality & Service** Assurance Manager** is responsible to conduct PDI’s with Homeowners, help monitor quality control, 30-day, 6-month, Year-end and 2nd year Tarion lists and be a liaison between construction staff and Homeowners and deliver Caivan’s marquis Move-in-Ready and PDI inspections.

Please Note: this role is located in the **Greater Toronto Area.**

**Why Caivan?**
- Industry-leading wages
- Benefits including Health, Dental, Vision and Life Insurance
- 2 weeks paid annual vacation and 2 weeks operations shut down
- Safety boot allowance
- Lunch program
- Onsite training and development program
- And more

**Key Responsibilities**:

- Assess work is completed per plan, scope, and customer selected options and extras.
- Conduct Caivan’s Move-in-Ready (MIR gate 1) inspections.
- Conduct Caivan’s PDI (MIR Gate 2) inspections.
- Audit houses at PDI (MIR Gate 2) for level of completion and quality from initial MIR inspection.
- Be proficient in Caivan (finishing) scopes and act as an ambassador of Caivan quality.
- Track and drive Homeowner Survey initiative.
- Conduct pre inspections on all 30-day, 6-month, 1 year and 2 year Tarion lists.
- Supervise and schedule all seasonal exterior items to completion.
- Respond and assess all homeowner emergency calls.
- Support Caivan Health & Safety program while on site.
- Responsible for explaining Tarion warranty program to homeowners.
- Communicate repeat issues and on-going patterns and recommend corrective actions.
- Assess and attend all Conciliation appointments on site to address all escalated homeowner concerns.
- Regularly reviews and actions all scheduled appointments, service matters and deficiencies until point of completion.
- Support and Manage Quality & Service teams, as required.

**You will bring**:

- Post Secondary education with a focus on construction management or related field an asset
- Minimum of 3 years of experience in a similar role within residential new home construction.
- Understanding of new home construction, specifically from a finishing perspective
- Keen eye for detail, quality, and understand the fit and finishing of new home construction.
- Highly motivated, with a demonstrated passion for excellence and taking initiative.
- Familiarity with Ontario Building Code (OBC) an asset.
- Proficient working knowledge of Tarion’s Construction Performance Guideline.
- Positive attitude, optimistic perspective, and diplomatic approach.
- Team player with the strong ability to work independently to meet goals and objectives.
- Comfortable with the use of technology, completing, documenting inspections via tablet.
- Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
- Must have a valid driver’s license and regular access to a vehicle.

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